Customer Relationship Management Manager

Job Title: Customer Relationship Manager (CRM)

📍 Location: Manesar, Haryana (Initial 3 Months) ➔ Golf Course Extension Road, Gurgaon (Permanent)

🕒 Experience: 2+ Years (Packaging Industry Preferred) | Type: Full-Time, On-Site

About Benz Packaging Solutions

Benz Packaging Solutions Pvt. Ltd. is a global leader in high-performance packaging, specializing in VCI films, anti-humidity desiccants, and custom industrial systems. We serve the automotive, engineering, and industrial sectors with a strong commitment to sustainability, innovation, and operational excellence.

The Opportunity: The Voice of the Customer

We are seeking a seasoned Customer Relationship Manager who understands that in the B2B industrial sector, "service" is a strategic differentiator. You are not just answering phones; you are managing the lifecycle of our most critical relationships.

We need a professional who grasps the nuances of the packaging industry—someone who knows that a delayed shipment is a potential line-stoppage risk for our clients. You will be the primary guardian of customer satisfaction, ensuring Benz Packaging remains their most trusted partner.

Key Responsibilities

• Strategic Account Retention: Proactively manage existing clients, monitoring account health, order frequency, and satisfaction to prevent churn and drive loyalty.
• Technical Empathy: Act as the first line of resolution for technical queries regarding VCI applications and packaging specifications.
• Operational Bridge: Serve as the critical link between the client and our internal Production, Quality, and Logistics teams, translating client urgency into internal action.
• Conflict Resolution: Handle escalations with poise, turning dissatisfied customers into brand advocates through swift, solution-oriented problem solving.
• Order-to-Cash Oversight: Oversee the order processing flow, ensuring documentation, dispatch schedules, and deliveries perfectly align with client expectations.

Required Skills & Qualifications

• Experience: Minimum 2+ years in Customer Relationship Management or Key Account Management. Prior experience in Packaging, Logistics, or Manufacturing is highly preferred.
• Education: Bachelor’s Degree in any discipline.
• Communication: Sophisticated verbal and written communication skills. Capable of drafting professional emails and holding commanding conversations with procurement heads.
• Emotional Intelligence: High EQ with the ability to "read the room" and manage stress under pressure.
• Tech Savvy: Proficiency in CRM software (Odoo, Salesforce) and MS Office (Excel).

Work Location Transition

• Phase 1 (First 3 Months): Work from our Manesar Plant/HQ to get hands-on training with our products, production processes, and logistics.
• Phase 2 (Month 4 Onwards): Move to our permanent corporate office on Golf Course Extension Road, Gurgaon.