Customer Relationship Management Executive

Company Description

Tunez is a consumer electronics company dedicated to creating innovative and affordable audio accessories, smart gadgets, and lifestyle products that elevate everyday experiences. With a focus on music immersion and convenience, our products range from headphones and earbuds to smartwatches and fitness trackers, all crafted with high-quality materials. Backed by a strong research and development team, we continually strive to improve and introduce new features that make music, fitness, and daily life more accessible and enjoyable. As a proud "Made in India" company, Tunez is committed to supporting the country's growth and becoming a global leader in consumer electronics. Visit our website at www.gotunez.com to learn more about our offerings.

Role Description

This is a full-time, on-site role located in Bangalore for a Customer Relationship Management Executive. The role involves managing and nurturing customer relationships, ensuring exceptional customer experience, analyzing customer data to identify trends and opportunities, and implementing effective customer retention strategies. The executive will also collaborate with the sales team to drive engagement and enhance the overall customer journey.

Qualifications

• Strong analytical skills to interpret customer data and identify trends
• Proficiency in customer retention strategies and initiatives
• Excellent communication and interpersonal skills to effectively interact with customers and internal teams
• Focus on customer experience with a commitment to ensuring satisfaction and loyalty
• Knowledge of sales processes and the ability to collaborate effectively with sales teams
• Bachelor's degree in Business Administration, Marketing, or a related field
• Proactive problem-solving skills and the ability to work independently in a fast-paced environment
• Prior experience in a CRM or customer-facing role is a strong advantage