Customer Relationship Management Executive

Company: The House of Sarla

Location: Assan,Panipat (Haryana)

The Client Relationship Manager (CRM) will be responsible for managing client interactions post-order, ensuring a seamless service experience, and maintaining long-term relationships. The role requires strong communication skills, proactive follow-up, and a customer-first approach.

• Act as the primary point of contact for clients after order placement
• Ensure smooth coordination from order confirmation to payment collection
• Build and maintain strong client relationships through regular follow-ups
• Address and resolve client queries, concerns, and complaints effectively
• Collect and communicate client feedback to improve services
• Provide accurate information regarding products and services
• Coordinate with internal teams to ensure timely service delivery

• Excellent English speaking and communication skills (mandatory)
• Strong interpersonal and relationship-building abilities
• Ability to handle client concerns with professionalism and empathy
• Proactive approach with strong follow-up skills
• Problem-solving mindset and attention to detail
• Ability to work under pressure and manage multiple clients

• Graduate (preferred)
• Prior experience of 3-8 years in client servicing, customer support, or CRM roles is an advantage

• ₹15,000 – ₹30,000 per month (based on experience and performance)

• Candidate should be available for client calls as required
• Must reside within 30–45 minutes of the office location

• Regular interaction with management for client updates and issue resolution
• Guidance and support provided to ensure effective client handling

Interested candidates can apply by contacting:

📞 9254990512

📧 [email protected]