Customer Relationship Management Executive

Company Description

EMS LIMITED is a leading electrical and electronic manufacturing company headquartered in Brighton, United Kingdom. Renowned for delivering innovative solutions, EMS LIMITED specializes in creating high-quality products that cater to a diverse range of industries. The company fosters a forward-thinking culture that values collaboration and excellence. EMS LIMITED aims to redefine the standard in the industry while ensuring a rewarding environment for its employees.

We are looking a candidate who can oversee all CRM functions, building the business's overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business. Candidates who has CRM Experience in real estate industry only will be preferred.

Roles and Responsibilities

• Build & maintain relationships with clients.
• Escalating & resolving the concerns as raised by clients.
• Conduct business reviews to make sure that the clients are satisfied with the service.
• Coordinate with Internal departments to ensure that the business needs are fulfilled effectively.
• Responsible for leading the Post Sales CRM Operations, payments and collections.
• Issuing Payment Receipts, demand letters and reminders accordingly.
• Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.
• Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.
• Ensure regular monitoring of project, progress and update the clients on the same.
• Ensure on time completion, comprehensiveness, and accuracy of all documentation pertaining to sale and service.
• Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
• To maintain relationship with clients and coordinate on client queries post booking formalities till possession.
• To assist client with all queries pertaining to legal, agreement, registration, taxation, banking, etc.
• To identify the discrepancies and keep them into the notification of the Management at the right time.
• To prepare various reports on daily, weekly, quarterly and monthly basis.
• Excellent communication and interpersonal skills.

Skills and requirements

• Graduate with 2-5 years of experience in the same profile.
• Candidate must be presentable and good communication skills.
• Preferred only Real Estate Industry with the experience of residential/ commercial project.
• Solid written and verbal communication skills.
• Working knowledge of MS office and advance Excel.
• An ability to manage marketing projects end-to-end.