Customer Relationship Executive

Company Description

Desi Farms, under SNA Milk & Milk Products Pvt Ltd., is a leading farm-to-table company delivering 100% chemical preservative-free milk and dairy products within 12 to 24 hours of milking. Committed to setting new standards of quality, freshness, and transparency, Desi Farms works to promote healthy living while supporting rural livelihoods. The company provides consistent income opportunities to local farmers, generating sustainable employment and fostering financial security for their families. Dedicated to creating trust, Desi Farms aims to be India's leading provider of fresh and unadulterated dairy products straight from farms to consumers' tables.

Role Description

This is a full-time on-site role based in Pune Division for a Customer Relationship Executive. The role involves managing client relationships, addressing customer inquiries, ensuring high levels of customer satisfaction, and identifying opportunities to strengthen client connections. The executive will serve as a key liaison between customers and internal teams, ensuring seamless communication and support. Maintaining a professional and customer-focused approach is essential.

Qualifications

• Proficiency in Customer Service, Customer Satisfaction, and Client Relations.
• Strong skills in Business Relationship Management and collaboration with stakeholders.
• Excellent Communication and interpersonal skills to connect effectively with clients and team members.
• Ability to handle client concerns promptly and professionally, with a focus on delivering exceptional experiences.
• Prior experience in a customer-facing role, preferably in the food or agricultural industries, is an advantage.