Customer Relationship Associate-D2C Brand

This role is for one of our clients
Company Name: Muunhome

Industry: Retail Furniture and Home Furnishings

Seniority level: Associate level

Experience: 1+ yrs

Location: NOIDA

Job Type: Full-Time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Muun Home
Muunhome.com is a design-first home brand blending European minimalism with Indian colours, textures, and craftsmanship. We focus on original designs, small-batch production, and thoughtful collaborations — creating products that feel warm, modern, and deeply personal for modern Indians.

As founders, we are hands-on and deeply involved in product, design, and brand. We’re now looking for a D2C Customer Success Associate to join our team and bring their expertise for raising our brand.

Role Overview
We’re looking for a D2C Customer Success Associate who enjoys conversations, is proactive, and likes being involved in different parts of a growing D2C brand. This role combines customer support, marketplace growth support, operations, and on-ground events.

Key Responsibilities:
Customer Support & Conversations

• Handle customer queries across WhatsApp, Instagram, website chat, email, and marketplace
• Guide customers on product details, usage, care, and styling
• Convert inquiries into sales through friendly, consultative conversations
• Handle order-related queries, returns, and exchanges
• Maintain Muun Home’s warm, thoughtful brand voice
  
  
  
  

Marketplace Growth Support

• Support daily activities on Amazon, Tata Cliq Luxury, and other marketplaces
• Help monitor ratings, reviews, and customer feedback
• Support listing updates, offers, and basic catalogue hygiene
• Coordinate with the growth/marketplace manager on campaigns and launches
  
  
  
  

Operations Support

• Coordinate with warehouse and ops teams for dispatches and exceptions
• Track delayed or special orders and follow up internally
• Support peak sale periods and promotions
  
  
  
  

Events & On-Ground Brand Activities

• Assist with pop-ups, exhibitions, flea markets, and brand events
• Support product setup, customer interactions, and sales at events
• Help capture customer feedback and insights from on-ground interactions
• Represent Muun Home in a warm, brand-aligned manner during events
  
  
  
  

Growth & Brand Support

• Share customer insights that can help improve products and content
• Assist with influencer and sampling orders
• Support B2B inquiries and follow-ups when required
  
  
  
  

Who We're Looking For

• Strong communication skills in English & Hindi
• Comfortable speaking with customers and building rapport
• Organized, proactive, and willing to learn
• Interest in design, home-decor, or lifestyle brands
• Prior D2C, e-commerce is a plus
• Comfortable with flexible responsibilities, including on-ground work
  
  
  
  

Must-have skills

D2C Customer support, Social media customer engagement (Instagram DMs), Sales conversion through conversation / consultative selling

Good-to-have skills

d2c brand, client relationship, Brand Voice