Customer Experience & Tour Operations (Full-Time)

Actively Reviewing the Applications

YourfriendlyHR

India, Karnataka, Bengaluru Full-Time On-site

Posted 1 day ago • Apply by June 1, 2026

Job Description

Location: Bangalor
Work schedule : Monday to Friday
Work Mode: On-site
Experiece: 1–3 years

About

This role is for someone who finds satisfaction in order, accuracy, follow-through, and problem-solving, someone who takes complete ownership and ensures that nothing falls through the cracks.

We are hiring an Operations Executive to manage end-to-end execution of international group tours for senior travellers. This is a high-ownership, customer-facing role that requires strong coordination skills, quick decision-making, and the ability to handle multiple moving parts simultaneously.

Key Responsibilities

Manage flight bookings, travel logistics, and vendor coordination for international tours.
Handle documentation processes including visas, insurance, and travel requirements
Act as the primary point of contact for customers post-booking
Create and manage payment schedules, collections, and internal trackers.
Coordinate closely with Sales, Finance, and Tour Leaders to ensure smooth trip execution.
Handle customer escalations and time-sensitive issues independently
Call customers to collect structured post-tour feedback

What Success Looks Like

Zero last-minute chaos due to missed documentation or miscommunication
Customers who feel informed, reassured, and well-supported before travel
Tour Leaders who receive complete, accurate, and timely handovers
Clean trackers, accurate payments, and proper closures
Smooth tours with minimal escalations

Requirements

1–3 years of experience in travel operations
Strong communication skills in English and Hindi
Knowledge in Microsoft Excel/Google Sheets

Why Join us

Work in a fast-growing, purpose-driven travel company
Work in a high-ownership environment where your work directly impacts customer satisfaction.
High autonomy and responsibility
Opportunity to grow into a leadership role

Skills: operations,customer,customer experience,customer satisfaction