Customer Development Executive - Bangalore Central

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About The Role

• Customer Development Executive is responsible for client retention, renewals & price increase & up-selling and Compliant Management related to commercial clients.
• The Incumbent works as part of a multi-functional team. This involves collaboration with the internal team and external stakeholders.
  
  

Job Responsibilities

• Focus on client retention, renewals & price increase & up-selling
• Compliant Management - To identify & resolve customer complaints within the specific timelines
• Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts
• To provide recommendations & suggestions to the branch for the improvement
• Conduct regular reviews & terminate the non-revival accounts
• SPOC for Branch Renewals
• Total concentration on Renewal business only
• Sole Responsible
• On-time CCM/SQS/SQA
• Timely Terminations
• Coordination between Customers & Operations
• Increase in Branch New Sales as Branch CSEs can focus only on New sales
• Reduction in Outstanding
• Lead Generation
  
  

Key Result Areas

• Advance renewal follow-up and objection handling (with operational support).
• Send renewal letters with PI and perform regular updates in the renewal portal.
• Enter OCC data, ensure timely terminations, and follow up on outstanding items.
• Focus on productivity and renewal percentage improvement through effective customer
  
  

reviews.

• Ensure comprehensive process implementation and renewal portal usage.
• Aim for increased branch new sales.
  
  

Competencies (Skills Essential To The Role)

• Clear communication skills.
• Attentiveness.
• Ability to use positive language.
• Time management skills
• Data Analysis
  
  

Requirements

Educational Qualification / Other Requirement:

• Any Bachelor's degree
  
  

Role Type / Key Working Relationships

• Individual Contributor
• Internal team
• External stakeholders
  
  

Benefits

What can you expect from RPCI?

➔ Our Values Lie At The Core Of Our Mission And Vision. We Believe That It's Our People Who Make Our Company What It Is. We Believe In

• Service
• Relationships
• Teamwork
• Responsibility
  
  

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.