CRM Executive

The Brand

A fast-growing, premium eCommerce jewellery brand within the gifting and personalised space, known for delivering high-quality, design-led pieces and exceptional customer experiences. With a strong digital presence and a loyal customer base, the business is focused on elevating every touchpoint through personalisation, innovation and a customer-first approach. It’s an exciting time to join as the brand continues to scale and invest heavily in CRM and retention.

The Role

As a CRM Executive, you’ll take ownership of planning and executing multi-channel campaigns across email, SMS and automated journeys. You’ll play a key role in shaping the customer lifecycle, from acquisition through to retention and loyalty, delivering highly personalised and engaging campaigns. Working closely with ecommerce, brand and creative teams, you’ll analyse performance, run A/B tests, and continuously optimise campaigns to drive engagement, revenue and long-term customer value.

The Person

This role is ideal for someone with 1–3 years’ CRM experience who enjoys both the creative and analytical side of marketing. You’ll be confident using platforms like Klaviyo, with a strong understanding of segmentation, lifecycle marketing and campaign optimisation. Detail-oriented, organised and commercially minded, you’ll thrive in a fast-paced environment and be excited by the opportunity to make a real impact within a growing, premium brand.