coordinator

Department Coordinator (Process Owners) Operations / Cross-Functional Coordination

Job Summary

The Department Coordinator (Process Owners) will be responsible for coordinating with multiple process owners to ensure smooth execution of departmental operations. The role focuses on process alignment, follow-ups, documentation, reporting, and inter-departmental communication to support efficiency, compliance, and timely delivery of outcomes.

Key Responsibilities

• Act as a single point of coordination between department heads and process owners.
• Track and follow up on assigned processes to ensure timely execution and closure.
• Monitor process performance and ensure adherence to defined SOPs and timelines.
• Coordinate implementation of new processes, changes, or improvements across departments.
• Prepare and maintain process-related documentation, trackers, and reports.
• Highlight gaps, delays, or risks in processes and escalate appropriately.
• Facilitate meetings, prepare MOMs, and ensure action-item closure.
• Support audits, compliance checks, and internal reviews related to processes.
• Ensure alignment between operational teams and management expectations.
• Assist in process optimization and continuous improvement initiatives.
  
  

Skills & Competencies

• Strong coordination and follow-up skills
• Excellent communication (verbal and written)
• Process-oriented and detail-focused mindset
• Ability to work with cross-functional teams
• Problem-solving and analytical skills
• Time management and prioritization abilities
• Proficiency in MS Excel / Google Sheets and basic reporting tools
  
  

Educational Qualifications

• Graduate / Postgraduate in Management, Operations, or a related field
  
  

Experience Required

• 1–4 years of experience in coordination, operations, or process management roles
• Prior exposure to working with multiple stakeholders or process owners is preferred
  
  

Key Performance Indicators (KPIs)

• Timely completion of process deliverables
• Process adherence and compliance levels
• Effectiveness of coordination and communication
• Reduction in process delays or escalations
• Quality and accuracy of reporting
  
  

Preferred Attributes

• Proactive and ownership-driven
• Organized and methodical
• Adaptable to change and fast-paced environments
• Team-oriented with a collaborative approach.
  
  

LAPTOP IS MANDATORY

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