Contracts and Proposals Line Manager

About the Role

We are seeking a Commercial Operations Manager to lead our Centre of Excellence (CoE) team. This is an operational line management role focused on commercial process excellence, systems ownership, and team development, not a sales or delivery position.

The successful candidate will oversee contract execution, CRM data quality, e-signature workflows, and continuous process improvement across our operations.

Key Responsibilities:

• Team Leadership & Development

Lead and develop a high-performing operations team responsible for CRM data management, contract execution, and commercial process excellence. Build team capacity aligned with business growth and ensure consistent execution standards.

• Contract Management & Governance

Own the end-to-end contract execution process ensuring all agreements are based on approved templates, aligned with scope and pricing, and compliant with industry regulations. Act as first-level escalation for contract-related issues and ensure global consistency.

• CRM Data Quality & Enforcement

Ensure CRM system remains the single source of truth by validating data completeness and accuracy at the execution stage. Review all opportunities for order-readiness and reject incomplete or non-compliant submissions.

• E-Signature Platform Management

Act as business owner of the e-signature platform (DocuSign or similar), defining workflows and ensuring seamless integration with CRM and contract templates. Maintain auditability and traceability of all executed agreements.

• Process Improvement

Continuously assess commercial execution processes, identify inefficiencies, and propose improvements. Lead implementation of approved changes and support user adoption across the organization.

Required Qualifications

Education

Bachelor's degree in Science, Business, or related field (advanced degree preferred)

Essential Experience

• Proven experience in contract management within the pharmaceutical industry

• Strong familiarity with pharma contracting practices and contract review processes

• Hands-on experience with Salesforce CRM or similar enterprise CRM platforms

• Practical experience with DocuSign or equivalent e-signature platforms

• Experience managing operational or shared-service teams

• Exposure to GxP-regulated environments (highly desirable)

Key Competencies

• Strong process mindset with exceptional attention to detail

• Ability to enforce standards with confidence and professionalism

• Structured problem-solving and continuous improvement orientation

• Strong stakeholder management across multiple geographies

• Clear and effective communication skills

• Collaborative team player comfortable working independently

What This Role Is Not

To set clear expectations, this position does not involve:

• Client-facing commercial negotiations

• Sales activities or business development

• Project delivery or service execution

• Independent scope or pricing decisions

About Our Organization

We are an established pharmaceutical service provider company operating globally with a Centre of Excellence in India. Our organization maintains the highest standards of quality and regulatory compliance.

This role offers the opportunity to shape commercial operations excellence in a growing, quality-focused organization.

How to Apply

If you meet the qualifications and are excited about this opportunity, please submit your CV in English.