Content Production Coordinator

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality that works with 16,000+ customers and 700+ partners in 100+ countries helping them accelerate revenue generation through acquisition, retention, and wallet share expansion.

RateGain today is one of the world’s largest processors of electronic transactions, price points, and travel intent data helping revenue management, distribution and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises and ferries drive better outcomes for their business.

Founded in 2004 and headquartered in India, today RateGain works with 26 of the Top 33 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all the top car rentals, including 25 Global Fortune 500 companies in unlocking new revenue every day.

About SoHo

SoHo is a social-first MarTech company that helps hospitality brands stay visible, drive bookings, and build lasting guest relationships. We combine creativity, data, and operational excellence to deliver measurable business impact for some of the world's most recognized travel and lifestyle brands.

As we continue to grow, we are looking for passionate individuals who thrive in a fast-paced, collaborative environment and enjoy bringing structure and efficiency to creative production.

Exploring the Role

We are looking for a highly organized and proactive Content Production Coordinator to support the planning, coordination, and execution of photo and video productions across multiple client accounts. This role serves as the operational hub of our content production process, ensuring seamless coordination between freelance creatives, internal stakeholders, and production workflows.

The ideal candidate is detail-oriented, an excellent communicator, and comfortable managing multiple projects simultaneously. While this role does not require creative direction experience, a solid understanding of content production workflows and a passion for organization, logistics, and process management are essential.

How Your Day Will Look Like / Job Responsibilities

• Coordinate day-to-day communication with freelance photographers, videographers, editors, and other creative partners.
• Manage freelancer scheduling, availability, agreements, onboarding, and ongoing communications.
• Source and maintain a network of freelance creative professionals across existing and new markets.
• Coordinate pre-production activities, including kickoff meetings, shoot schedules, agendas, mood boards, video concepts, and production timelines.
• Support travel planning, freelancer bookings, and production logistics while ensuring all documentation is accurate and up to date.
• Create and manage production projects within Asana, assigning tasks and tracking project progress across internal teams.
• Collaborate with Project Managers, Creative, Client Success, and Content teams to ensure smooth project execution and timely delivery.
• Track production deliverables, follow up on outstanding assets, and ensure deadlines are consistently met.
• Organize, upload, and maintain digital assets, including RAW files, final deliverables, Dropbox folders, and Pixieset galleries.
• Coordinate freelancer invoicing by reviewing invoices, maintaining documentation, supporting billing processes, and ensuring timely payments.
• Maintain production documentation, templates, onboarding materials, and workflow processes.
• Identify opportunities to improve production operations, streamline communication, and enhance overall workflow efficiency.
• Provide operational support that reduces administrative workload for Project Managers and Production Leads.
  
  

Education & Work Experience

• Bachelor's degree in Marketing, Communications, Business, Media, or a related field.
• 2–3 years of experience in creative production, content production, project coordination, agency operations, event coordination, or a similar role.
• Experience working with freelancers, vendors, creative partners, or external stakeholders in a fast-paced environment.
  
  

Knowledge

• Good understanding of photo and video production workflows, including pre-production, production, post-production, and asset delivery.
• Familiarity with project management and collaboration platforms such as Asana, Slack, Google Drive, Google Sheets, Dropbox, and similar tools.
• Knowledge of content management, digital asset organization, and production coordination best practices.
• Understanding of freelancer management, production logistics, travel coordination, and billing workflows.
• Basic knowledge of social media content formats and creative deliverables is preferred.
  
  

Skills

• Excellent organizational and project coordination skills.
• Strong written and verbal communication abilities.
• Ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• High attention to detail with strong documentation and follow-up skills.
• Strong problem-solving and coordination capabilities.
• Effective relationship management with freelancers, vendors, and cross-functional teams.
• Proficiency in production coordination tools and productivity platforms.
• Ability to maintain accurate records, production schedules, invoices, and digital assets.
  
  

Attitude

• Strong ownership mindset with a proactive approach to problem-solving.
• Highly organized and detail-oriented with exceptional follow-through.
• Service-oriented mindset with a collaborative approach to teamwork.
• Ability to remain calm and adaptable in a fast-paced, deadline-driven environment.
• Continuous improvement mindset with a focus on operational excellence.
• Positive attitude, accountability, and commitment to delivering high-quality work.
  
  

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and believe that diverse perspectives help us deliver better experiences for our clients and teams.