Collection Executive

Job Description: Recovery Telecaller / Collection Executive

Location: Bellandur, Bangalore (On-site)

Language Preference: English + Any Language Across Kannada, Tamil, Telegu and Malayalam

About The Company

We are a fast-growing digital lending platform focused on providing quick and seamless financial solutions to customers. With a customer-centric approach and technology-driven processes, We help individuals access credit efficiently while ensuring a superior customer experience.

Key Responsibilities

• Contact customers for payment reminders, overdue follow-ups, and loan recovery through calls
• Handle delinquent accounts and follow up with customers to ensure timely repayments
• Negotiate repayment plans and resolve customer concerns related to pending dues
• Maintain accurate records of customer conversations, payment commitments, and follow-ups in CRM systems
• Coordinate with internal teams for payment updates, escalations, and resolution of recovery-related issues
• Handle customer queries regarding loan repayment schedules, penalties, and settlement options
• Achieve daily and monthly recovery targets while maintaining professional customer interactions
• Build and maintain effective customer relationships through clear and professional communication
  
  

Requirements

• Strong verbal communication
• Prior experience in collections, recovery, telecalling, banking, NBFC, financial services, or customer support preferred
• Experience in loan recovery, collections, or overdue account handling is highly preferred
• Comfortable working with CRM tools and Google Sheets
• Ability to confidently handle customer conversations and difficult situations professionally
• Target-driven mindset with strong follow-up and negotiation skills