Cluster Manager - Operations and Service

Actively Reviewing the Applications

Bajaj Finserv

India, Ranchi, Jharkhand Full-Time On-site

Posted 3 weeks ago • Apply by June 1, 2026

Job Description

Location Name: Ranchi

Job Purpose

“This position is open with Bajaj Finance ltd.”Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes

Duties And Responsibilities

Responsible for support to Rural ‘Branch service & cashier’
Ensuring policy adherence and meeting the KPIs at branches
Ensuring adherence to Process & Policies
QA for the request tagged in CRM & receipt updated in FinnOne / Pennant by Branch cashiers
Provide Feedback to branch users on error & improving the accuracy
Data Analysis & Monthly presentation preparation for Rural Team
Resolving reconciliation open entries & ensure zero pendency
Following with IT / PMO for issues faced by branches and timely closure for the same
Co-ordination with Audit team for Observation shared and closure of the same
Process Initiative : system related development and automation

Required Qualifications And Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.