Cluster Head

Actively Reviewing the Applications

IDFC FIRST Bank

India, Tamil Nadu, Madurai Full-Time INR 7–10 LPA

Posted 2 months ago • Apply by April 29, 2026

Job Description

Job Requirements

Job Title - Cluster Head - Branch Banking

Place of work - Madurai

Business Unit - Retail Banking

Function -Branch Banking

Job Purpose

The role entails overseeing the operational aspects of branches including distribution operations, customer service, administration and sales. The role bearer is responsible for guiding the Branch Managers in assessing local market conditions and identifying current and prospective sales opportunities. The role bearer must develop forecasts, financial objectives and business plans contributing to the larger branch banking channel objectives.

Responsibilities

Roles & Responsibilities:

Manage budget and allocate funds appropriately
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Address customer and employee satisfaction issues promptly.
Adhere to high ethical standards, and comply with all regulations/applicable laws
Network to improve the presence and reputation of the branch and company
Stay abreast of competing markets and provide reports on market movement and penetration
Establish the Bank and the brand in the catchment area
Responsible for achieving overall product targets for the Cluster - CASA, Investments, Insurance, Trade Services, and TD & managing group business products like Business Banking products & other assets products (home loan, LAP etc.)
Cultivate relationships with individual and corporate customers
Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Facilitate a customer centric branch channel and achieve/exceed the defined NPS targets
Monitor the branch network expansion as per the defined business plan

Managerial & Leadership Responsibilities

Attract and retain best-in-class talent for key roles in their reporting structure
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support

Educational Qualifications

Graduate – Any

Post Graduate - Finance (MBA preferred)

Experience

14+ years of relevant branch banking experience