Cloud Engineer

Company Description:

Rezo.ai is a Unified Agentic AI platform designed to transform Customer Experience operations for enterprises using AI-powered solutions and real-time support. With its suite of advanced products, Rezo.ai helps businesses streamline customer interactions, enhance agent efficiency, and optimize operations for better outcomes. The platform leverages multi-lingual support, automated tagging, speech-to-text conversion, SOP-based audits, and comprehensive data analytics to produce impactful results. By driving productivity, boosting revenue, and reducing operational overheads, Rezo.ai is a trusted partner for realizing the full potential of AI-powered customer experience solutions.

Key Responsibilities:

• Design, implement, and manage scalable, secure, and reliable cloud infrastructure on Azure.

• Perform regular system monitoring, verify the integrity and availability of all cloud-based resources, and troubleshoot issues as needed.

• Automate and streamline operations and processes using DevOps tools and methodologies, including Jenkins.

• Collaborate with development teams to ensure seamless integration and continuous delivery.

• Manage and optimize performance, utilization, and costs in the Azure cloud environment.

• Conduct root cause analysis for incidents, identify and implement corrective actions to prevent future occurrences.

• Ensure compliance with security policies, standards, and best practices

Required Skills and Qualifications:

• Knowledge of Azure cloud services including computing, storage, networking, and security.

• Proficiency in scripting and automation using tools like PowerShell, Shell Scripts, Crons, Azure CLI, ARM templates, Terraform, and Ansible.

• Basic Understanding of DevOps practices, including CI/CD pipelines with Jenkins, version control (e.g., Git), and configuration management.

• Familiarity with monitoring and logging tools such as Graylog, Nagios, and Azure Monitor.

• Knowledge of troubleshooting skills with a systematic approach to problem-solving.

• Idea of Linux systems is a plus.

• Familiarity with network analysis tools like WireShark.

• Knowledge of security tools such as Vault.

• Python proficiency is a plus.

• Ability to work in a fast-paced, collaborative environment and manage multiple priorities.

• Strong communication and interpersonal skills.