Client Relationship Manager I

Location : Bengaluru

Experience - 4-5 years

Working days: 5 days

Work Mode : Onsite

Interested candidate can send their updated resume to [email protected]

Roles & Responsibilities.

• The ability to explain complex information clearly and simply ·
• Good sales, retention and negotiation skills ·
• Interact with the customers ·
• Answer the queries of customers and resolve their issues ·
• Enhance customer experience and foster relationships ·
• Improve credibility and create customer loyalty · Attention to detail ·
• The ability to analyses and research information ·
• Providing help and advice to customers using your organisation's products or services; ·
• Communicating courteously with customers by telephone, email, letter and face-to-face; ·
• Handling customer complaints or any major incidents, ·
• Keeping accurate records of discussions or correspondence with customers; · Develop feedback or complaints procedures for customers to use · Handling escalations ·
• Maintaining cordial relations with clients · Improving customer service procedures, policies, and standards for your organisation or department; · Meeting with other managers to discuss possible improvements to customer service