Client Relationship & Operations Manager - Mohan Estate

The Client Relationship & Operations Manager will lead end-to-end relationship & operations across service centres and field teams, ensuring seamless execution of vehicle pickup and drop-off services. The role involve providing team leadership, process optimization, and driving bookings , operational growth & service standards, scalability, and efficiency.

Key Responsibilities

1. Lead Team & Driver Operations Management

• Lead, mentor, and manage Operations teams responsible for driver coordination and service delivery.
• Oversee driver hiring, onboarding, and training to meet evolving business requirements.
• Establish performance benchmarks for drivers and operations staff, ensuring adherence to SLAs and quality standards.
• Proactively resolve escalations related to driver performance, availability, and field challenges.

2. Service Centre Management & Stakeholder Engagement

• Build strong relationships with key leaders of service centre /partners and act as the primary escalation point.
• Ensure strong alignment with service centres to drive booking targets, brin operational efficiency and service quality.

3. Business Growth & Target Ownership

• Drive booking volume growth across assigned service centres in line with business targets.
• Identify expansion opportunities, improve utilization, and ensure consistent demand-supply balance. 

Skills & Qualifications

• Proven experience in operations management, logistics, or supply chain with team leadership responsibility.
• Strong leadership, stakeholder management, and problem-solving skills.
• Advanced proficiency in Excel and data analysis; ability to derive insights and drive decisions.
• Ability to manage multiple priorities in a fast-paced, high-growth environment.
• Strong execution mindset with attention to detail and process orientation

Job Location: Mohan Estate /Sarita Vihar, Delhi. Only nearby candidates should apply.

Interested candidates whatsapp for interview details & coordination at 8920528307 or 9625746011.

Requirements

• Graduate in any discipline (preferred) with 2-5 years relevant experience.
• Strong verbal and written communication skills (Hindi & English)
• Experience in managing field teams or blue-collar staff is a plus
• Willingness to work in rotational shifts, if required