Client Engagement Associate/ Consultant (IN/PH)

Actively Reviewing the Applications

Resonate CX

India, Kerala, Kochi Full-Time On-site

Posted 5 hours ago • Apply by April 6, 2026

Job Description

Role: Customer Success Consultant (Global SaaS)

Do you want to build a global career in SaaS?

Do you enjoy working with customers, solving business problems, running workshops, and being the person who makes things successful?

At Resonate, you’ll be owning outcomes for international clients and helping some of the world’s most recognised brands transform their Customer Experience.

If you’re looking for a role that combines consulting, strategy, technology, and relationships, this is your launchpad.

About Resonate

Resonate is a fast-growing Australian SaaS scale-up redefining Customer Experience through AI, automation and advanced analytics.

Our Voice of Customer and Voice of Employee platform helps global organisations listen, understand and act in real time.

We are on a rapid growth journey, and we want high-potential people from Kochi to grow with us.

Why this role is a career gamechanger?

In This Role You Will

Work directly with global enterprise customers
Become a trusted advisor
Drive adoption, retention and account growth
Influence product, marketing and customer strategy
Run onboarding sessions and strategic value workshops
See the direct commercial impact of your work

This is the role that turns strong executors into future Customer Success leaders and SaaS consultants.

What Your Growth Journey Looks Like

Own a portfolio of international customers
Lead business reviews and value realisation discussions
Develop commercial and consulting capabilities
Become a CX domain expert
Be positioned for Senior CSM roles

Your Mission

Build trusted, consultative relationships with customers
Drive onboarding, engagement and long-term success
Translate business goals into CX strategies
Monitor adoption and proactively unlock value
Identify renewal and growth opportunities
Act as the voice of the customer internally

Who Thrives In This Role

2–5 years’ experience in SaaS, product, consulting or tech. That said, if this role excites you and you believe you can create impact, we’d still love to hear from you
Strong communication and presentation skills
Experience working with customers or stakeholders
A proactive, ownership-driven mindset
Experience identifying expansion opportunities, upsell or cross-sell is a strong advantage
The ambition to build a global career in a scale-up

Why high performers choose Resonate

Global exposure from Kochi
High visibility and fast career progression
Real ownership, not layered hierarchy
Work in one of the fastest-growing AI + CX categories
A culture that values energy, initiative and impact
Fun, collaborative and people-first team

Location

Kochi (daily collaboration with our global team)

If you’re ambitious, curious and ready to accelerate your SaaS career, we want to hear from you.

Apply now and tell us why this role excites you.