Chief Operating Officer

ABOUT GKM

GKM, founded in 1999, is a trusted offshore delivery partner to U.S. CPA firms. With 200+ professionals based in Coimbatore, GKM provides high-quality Tax, Accounting, and Bookkeeping services that help U.S. accounting firms scale efficiently and profitably. After 25+ years of sustained growth, GKM is entering its next major phase of expansion — and is seeking an exceptional operations leader to drive it.

THE OPPORTUNITY

Reporting directly to the CEO, the Chief Operating Officer will serve as GKM's primary growth and execution engine. This is not a purely operational mandate — it is a value-creation role for a leader who can simultaneously drive revenue, build scalable systems, and develop the next generation of leadership within a 200+ member organization.

Title: Chief Operating Officer (COO)

Location: Coimbatore, India

Reports To: Chief Executive Officer (CEO)

Team Size: 200+ Professionals

Industry: U.S. Tax & Accounting Outsourcing

Company Age: 25+ Years

WHAT YOU WILL LEAD

Revenue Growth & Client Expansion

▸   Scale revenue across existing service lines — U.S. Tax, Accounting, and Bookkeeping — through deeper client engagement and operational excellence

▸   Drive upselling and wallet-share expansion within GKM's established client base

▸   Collaborate with CEO and senior leadership to support new client acquisition, positioning GKM's capabilities competitively

▸   Lead the development and commercialization of high-value new service offerings:

–    Audit Support

–    IPO Readiness

–    Fractional Controllership

–    Business Advisory Services

Operational Excellence & Margin Improvement

▸   Establish and govern KPIs and SLAs across all service lines to ensure consistent, high-quality delivery

▸   Identify and execute margin-improvement initiatives through process redesign and resource optimization

▸   Champion technology-enabled delivery — leveraging automation, RPA, AI, and workflow tools to enhance quality and throughput

▸   Build scalable operating infrastructure that supports aggressive growth without compromising delivery standards

People, Culture & Leadership Development

▸   Scale, mentor, and inspire a 200+ member organization through a performance-driven culture

▸   Build out the next layer of leadership — developing managers and directors capable of owning service lines independently

▸   Strengthen a client-centric, accountable culture aligned with GKM's values and growth ambitions

IDEAL CANDIDATE PROFILE

Background & Experience

▸   10+ years of progressive leadership, with at least 5 years at Senior Manager, Director, or above

▸   Experience in a professional services outsourcing firm, Global Capability Centre (GCC), or offshore delivery organization serving U.S. clients

▸   Demonstrated domain familiarity with U.S. Tax, Accounting, or adjacent financial services is a strong advantage

Growth & Revenue Track Record

▸   Proven success upselling and expanding client relationships — with measurable revenue or wallet-share growth outcomes

▸   Experience supporting or leading new client acquisition in a B2B services environment

▸   Track record of launching and scaling new service lines from concept to commercialization

Operational & Technology Capabilities

▸   Strong operational discipline: KPI design, SLA governance, process optimization, and margin management

▸   Hands-on experience deploying automation, RPA, AI, or workflow technologies to improve service delivery

▸   Data-driven decision-making with the ability to translate insights into action at scale

Leadership & Interpersonal Skills

▸   Demonstrated ability to build, mentor, and scale high-performance offshore teams

▸   Excellent communication and stakeholder management skills — comfortable engaging U.S.-based CPA firm clients and internal leadership equally

▸   Growth mindset, strategic agility, and a strong sense of ownership

COMPENSATION & VALUE PROPOSITION

GKM offers a compelling package commensurate with the strategic importance of this mandate:

▸   Competitive fixed compensation benchmarked to senior leadership roles in the outsourcing sector

▸   Meaningful performance-linked variable compensation tied to growth outcomes

▸   ESOP participation — direct upside in the enterprise value created

▸   High-visibility, high-impact role with direct access to the CEO and ownership group