Chief of Staff

Job Description - Chief of Staff

The Chief of Staff (CoS) will act as a strategic thought partner and execution anchor to the CEO / Business Head, enabling effective decision-making, driving cross-functional priorities, and ensuring disciplined execution of the company’s strategic agenda. This role combines strategy, business analytics, project management, and stakeholder alignment in a fast-paced D2C environment.

Key Responsibilities

1. Strategic Planning & Business Enablement

• Partner with the leadership on annual operating plans, strategic initiatives, and long-term growth priorities.
• Conduct structured problem-solving, business analysis, and scenario planning to support key decisions.
• Track strategic initiatives and ensure timely execution with measurable outcomes.

2. Cross-Functional Execution

• Drive alignment across functions (Marketing, D2C, Sales, Supply Chain, Finance, HR, Tech).
• Act as a central coordination point for high-impact, cross-functional programs.
• Identify bottlenecks, resolve execution gaps, and escalate risks proactively.

3. Business Performance & Analytics

• Own preparation of CEO-level dashboards, MIS, and business reviews.
• Analyze performance trends across revenue, margins, CAC, retention, inventory, and working capital.
• Translate data into insights and actionable recommendations.

4. Stakeholder & Leadership Management

• Prepare leadership presentations, board decks, and investor updates.
• Support leadership meetings with clear agendas, outcomes, and follow-ups.
• Act as a trusted confidant to the Business Head while maintaining confidentiality and discretion.

5. Special Projects & Transformation

• Lead high-priority initiatives such as new category launches, channel expansion, org design changes, or process transformation.
• Support change management during leadership or business transitions.

Ideal Candidate Profile

• 6–10 years of experience in consulting, strategy, or high-growth D2C/FMCG organizations.
• MBA from a Tier 1 institute
• Strong business acumen with hands-on execution mindset.
• Exceptional analytical, problem-solving, and communication skills.
• High ownership, maturity, and ability to operate with ambiguity.
• Comfortable working directly with senior leadership and influencing without authority.