Care Engineer

Job Description

The Care Specialist provides advanced technical and product support within Care service delivery. A global position in a 24x7 support environment with a responsibility to work on complex troubleshooting cases, especially at solution / system level. Also acts as a primary interface to R&D for escalation of customer problems and their follow-up till resolution.

How You Will Contribute And What You Will Learn

• Provide advanced technical support for complex troubleshooting cases at the solution/system level in a 24x7 environment.
• Execute project-based technical tasks, ensuring alignment with project plans and objectives.
• Collaborate with development, integration, and support teams to customize and maintain tailored solutions.
• Manage installation, commissioning, and network integration, while implementing new features and technologies in live networks.
• Perform system-level troubleshooting, including debugging and protocol analysis, and support defect identification.
• Conduct testing and validation of network elements with customers, adhering to agreed-upon test cases.
  
  

Key Skills And Experience

Must to Have:

• Bachelor’s degree in Telecommunications, Information Technology, or a related discipline.
• 5+ years of hands-on experience in advanced technical support and complex troubleshooting.
• Strong experience in Linux system administration and server commissioning.
• Proficiency in scripting languages such as Python and Shell.
• Experience with log analysis and protocol analysis tools (e.g., Wireshark).
• Solid understanding of telecom protocols including SIP, Diameter, SIGTRAN, and SS7.
• Strong knowledge of telecom call flows and signaling procedures.
• Familiarity with cloud and virtualization platforms such as OpenStack, VMware, Docker, and Kubernetes.
  
  

Nice-to-Have Skills

• Working knowledge of databases such as PostgreSQL, Oracle, MySQL, or Informix.
• Understanding of mobile networks, IP networking, and core telecommunications systems.
  
  

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team

Some of our benefits:

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond