Caller

Role Description

This is a full-time on-site role for a Caller, based in Kochi. The Caller will be responsible for managing inbound and outbound calls, maintaining a positive and professional demeanour, providing helpful and accurate information, and addressing inquiries. Additional responsibilities include resolving customer concerns effectively, documenting call information, and following up as needed.

Qualifications

• Excellent verbal communication and active listening skills
• Ability to manage time efficiently and multitask
• Customer service experience and a problem-solving mindset
• Basic proficiency in computer applications and call handling systems
• Strong interpersonal skills and ability to work effectively with a team
• Adaptability and the ability to stay calm under pressure
• Relevant experience in a similar role is an advantage
• High school diploma or equivalent required; higher education is a plus