Caller

Company Description

Alzato Overseas Education® is a professional organization specializing in overseas education consultancy, with over seven years of experience in the field. Headquartered in Indore and supported by a network of business partners across India, the company assists students in securing admissions to more than 1,000 prestigious universities in over 30 countries, including the UK, USA, Canada, Italy, and Australia. Alzato offers services in areas like admissions, visa assistance, and expert coaching for IELTS to help students achieve their academic and career goals.

Role Description

This is a full-time, on-site role for a Caller, located in Anand. The Caller will be responsible for reaching out to prospects, providing information about services, addressing inquiries, and guiding students on the overseas education process. Other day-to-day tasks include maintaining a client database and following up on leads to ensure smooth communication and support throughout the admission process.

Qualifications

• Strong communication, interpersonal, and telephone etiquette skills
• Ability to effectively explain services and provide accurate information to clients
• Customer relationship management skills to maintain records and follow up on student queries
• Proficiency in basic computer usage, including MS Office and CRM tools
• Problem-solving and active listening skills to address client concerns effectively
• Time management skills to handle multiple tasks and meet deadlines
• Bachelor’s degree in any field is preferred
• Fluency in English and additional regional languages is an advantage