Call Center Representative

Company Description Vedica Forex Pvt Ltd is a trusted currency exchange partner serving customers across the Delhi-NCR region. The company offers competitive rates on a wide range of multi-currency exchange services designed for travelers, businesses, and individuals. Vedica Forex emphasizes safety, reliability, and transparent transactions to ensure a secure experience. Customers can also benefit from convenient home delivery services that make foreign exchange simple and accessible.
Role Description This is a full-time, on-site Call Center Representative role based in Delhi, India. The Call Center Representative will handle inbound and outbound calls, respond to customer inquiries about currency exchange services, and provide accurate information on rates, products, and procedures. The role includes addressing customer concerns, resolving issues, processing requests, and coordinating with internal teams to ensure smooth transaction handling. The representative will document interactions in the system, maintain up-to-date knowledge of company offerings and compliance requirements, and follow standardized scripts and guidelines while delivering professional and courteous service. The position also involves meeting defined performance metrics, such as response times, call quality, and customer satisfaction.
Qualifications

• Strong customer service and customer support skills, with a focus on maintaining high customer satisfaction.
• Excellent interpersonal skills and clear, professional communication in English and local languages.
• Good computer literacy, including the ability to work with call center software and basic office applications.
• Prior experience as a Customer Service Representative or in a call center environment is preferred.
• Ability to handle high call volumes, multitask, and stay organized in a fast-paced setting.
• Attention to detail and accuracy when sharing information related to currency exchange and transactions.
• Comfort with working on-site in Delhi and flexibility to work standard office hours, including occasional extended shifts as needed.
• Minimum educational qualification of a high school diploma; a bachelor’s degree in any discipline is an advantage.