Cafe Operations Manager

The Operations Manager is the heartbeat of Overflow. You will manage a team of 15+ employees, serving not just as an administrator, but as a mentor and a reliable resource. Your goal is to ensure the cafe runs like a machine while the team feels heard, supported, and valued.

About Overflow

We are an independent, specialty coffee shop committed to serving high-quality coffee and products with excellence, integrity, and care. Our goal is to create a welcoming space that brings people together over consistently great coffee and products with warm hospitality. With a strong emphasis on quality, consistency, and discovery, we strive to offer an experience that reflects our values and passion.

Our Core Values

At Overflow Coffee, we are looking for a leader who embodies:

• Respect & Humility: Treating every team member—from the bakery to the cleaning staff—with equal dignity.
• Supportive Leadership: Being the primary point of contact for staff questions, growth, and support.
• Integrity: Maintaining the discipline and core values of the cafe through honest and transparent action. Always doing the right thing even if no one might know.
• Quality & Discovery: A commitment to excellence and a curiosity to improve our systems every day.

Key Responsibilities

1. People, Support & Culture

• Staff Resource: Act as the go-to person for staff issues, questions, and daily support, ensuring a positive work environment.
• Leadership with Heart: Maintain workplace discipline according to Overflow’s guidelines, but resolve conflicts with empathy and respect.
• Growth & Development: Coordinate with Department Heads (HODs) to facilitate and document weekly training, helping our team grow in their craft.
• Fair Scheduling: Manage the weekly duty rota, ensuring business needs are met while respecting staff leaves and unpaid leave policies.

2. Operational Integrity & Quality

• Daily Audits: Ensure the highest standards of food safety and personal hygiene are met across the entire cafe.
• Standardization: Oversee the implementation of opening/closing checklists and deep cleaning sheets.
• Proactive Resolution: Review monthly temperature logs and provide immediate solutions for any operational obstacles that arise.

3. Procurement & Inventory

• Supply Chain Management: Verify digital Purchase Orders and audit invoices to ensure we receive the best quality goods from our vendors.
• Inventory Oversight: Perform weekly audits to manage stock levels and keep all storage areas neatly organized.
• Waste Management: Monitor daily wastage logs to ensure our production remains sustainable and efficient.

4. Customer Experience

• Feedback Integration: Organize and analyze customer feedback to ensure our FOH team is providing an exceptional experience.
• Database Management: Maintain the customer database and personally ensure that constructive feedback is addressed.

Requirements

• Experience: Management background in specialty coffee or a multi-department hospitality environment.
• Emotional Intelligence: A natural ability to connect with people, listen, and offer support while maintaining professional boundaries.
• Accountability: A person of high integrity who leads by example.
• Technical Literacy: Proficiency in digital systems for inventory, scheduling, and team communication.