Business Analyst

Location: Chennai (On-site)

Experience: 1–3 Years

Employment Type: Full-Time

About Fabriplay

Fabriplay is an IIT Madras-incubated FashionTech startup building the digital infrastructure for the global bespoke fashion industry. Our AI-powered SaaS platform empowers boutiques, fashion designers, and custom apparel businesses to digitize and manage their complete operations—from customer management and body measurements to production planning, inventory, billing, CRM, and business analytics.

With customers across India and international markets, Fabriplay is transforming how bespoke fashion businesses operate through technology.

About the Role

We are looking for a customer-focused Business Analyst who can bridge the gap between customers, Sales, Product, and Engineering. This role goes beyond requirement gathering—you will play a key role in the sales process by conducting product demonstrations, understanding customer business needs, translating requirements into product enhancements, and ensuring successful customer adoption.

This is an excellent opportunity for someone who enjoys interacting with customers, solving business problems, and working in a fast-paced SaaS startup.

Key Responsibilities

• Gather and analyze business requirements from prospective and existing customers.
• Document business processes, workflows, functional requirements, user stories, and acceptance criteria.
• Translate business requirements into clear functional specifications for the Product and Engineering teams.
• Conduct engaging product demonstrations and solution walkthroughs for prospective customers, showcasing Fabriplay's capabilities and addressing functional and business-related queries.
• Work closely with the Sales team throughout the sales cycle, participating in customer meetings, understanding prospect requirements, and providing functional expertise to help achieve monthly and quarterly sales targets.
• Support Proof of Concepts (PoCs), customer evaluations, and solution presentations to accelerate deal closures.
• Support customer onboarding by understanding business workflows and ensuring successful product adoption.
• Perform User Acceptance Testing (UAT) to validate new features against business requirements before release.
• Identify gaps in customer workflows and recommend process improvements.
• Analyze customer feedback and collaborate with Product and Engineering teams to prioritize enhancements.
• Prepare Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), user guides, SOPs, and training materials.
• Monitor product adoption, customer satisfaction, and implementation success, providing actionable insights to the leadership team.

Required Skills

• 1–3 years of experience as a Business Analyst, Functional Consultant, Product Analyst, Implementation Consultant, or a similar customer-facing role.
• Strong analytical and problem-solving skills.
• Excellent verbal, written, and presentation skills.
• Experience gathering and documenting business requirements.
• Ability to create BRDs, FRDs, user stories, workflows, and process documentation.
• Confident in delivering product demonstrations and interacting with customers.
• Strong stakeholder management and communication skills.
• Customer-centric mindset with attention to detail.
• Ability to work independently in a fast-paced startup environment.

Technical Skills

• Good understanding of SaaS products and business workflows.
• Familiarity with AI tools such as ChatGPT, Claude, Gemini, Microsoft Copilot, or similar.
• Basic understanding of Generative AI and Prompt Engineering.
• Proficiency in Microsoft Excel or Google Sheets.
• Basic knowledge of SQL is preferred.
• Familiarity with Agile methodologies.
• Experience with Jira, ClickUp, Azure DevOps, Notion, or similar collaboration tools is an advantage.
• Knowledge of wireframing tools such as Figma is a plus.

Preferred Qualifications

• Bachelor's or Master's degree in Engineering, Computer Science, Information Technology, Business Administration, Business Analytics, or a related field.
• Experience in SaaS, ERP, CRM, RetailTech, FashionTech, or similar technology products is preferred.
• Knowledge of retail, apparel, boutique, or manufacturing workflows is an added advantage.

Why Join Fabriplay?

• 🚀 Join an IIT Madras-incubated startup building AI-powered technology for the global fashion industry.
• 🌍 Work with customers across India and international markets.
• 🤖 Gain hands-on exposure to AI, SaaS, Product Management, and Customer Success.
• 👨‍💼 Work directly with experienced founders and contribute to product strategy.
• 📈 Enjoy high ownership, rapid learning, and excellent career growth opportunities.
• 💡 Be part of a collaborative team shaping the future of bespoke fashion.