Branch Manager

Job Role

The key functions will be Profitability Management.

Maintaining optimizing profitability for the branch.

Target setting management - Monitoring branch targets in numbers volumes.

Portfolio quality management - through superior underwriting, working closely with collections.

Cost management - managing all branch operating costs including cost of acquisition, operations etc.

People management - Motivating team, handling HR administration function of the branch.

Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.

Key Responsibilities

Business Achieve contributed value targets set for the branch.

Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.

Provide superior customer experience

Manage TAT’s on credit processing.

Minimize pre post disbursal discrepancies.

Monitoring Performance.

Monitoring Branch performance in terms of key drivers i.e. Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.

Monitor individual performance of each employee, continuously work to maximize productivity.

People Management.

Motivate and develop branch team Drive branch team to excel.

Manage and mentor the team and keep attrition of branch staff low.

Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.