BMC Remedy L2 Support Engineer

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BMC Remedy L2 Support Engineer

Experience: 3+ Years

Location: Gurgaon (Mandatory)

CTC: 12–14 LPA

Employment Type: Full-Time | On-Site

Role Overview

We are looking for a BMC Remedy L2 Support Engineer with strong hands-on experience in BMC Remedy/Helix ITSM administration, configuration, and operational support. The ideal candidate can independently manage day-to-day Remedy operations, troubleshoot complex application issues, and coordinate across L3 teams and business stakeholders.

Key Responsibilities

• Perform L2 operational support activities for the BMC Remedy application on a day-to-day basis
• Execute configuration, administration, and customization activities within Remedy ITSM modules
• Troubleshoot application issues and perform detailed log analysis to identify root causes
• Conduct System Integration Testing (SIT) for new integrations and enhancements
• Understand business requirements and implement advanced configurations to meet operational needs
• Create and maintain Knowledge Base articles and Standard Operating Procedures for routine activities
• Provide 24x7 operational support including on-call and weekend availability as required
• Coordinate with the product vendor for resolution of product-related issues
• Coordinate with L3 support teams and business users for incident, problem, and change management activities
  
  

Required Skills And Experience

• Minimum 3 years of hands-on experience in Technical Operations and L2 Support for BMC Remedy ITSM Suite
• Hands-on experience with Remedy configuration, administration, web services, and REST API integrations
• Strong understanding of ITIL concepts with practical experience on BMC Remedy/Helix ITSM version 20.x or later
• Solid knowledge of AR System Administration, ITSM fundamentals, and Remedy core modules
• Experience with configuration and customization of Remedy ITSM modules
• Experience integrating fault management tools with Remedy
• Ability to quickly understand existing schemas, custom workflows, and application architecture
• Hands-on experience in Remedy application-level and server-level troubleshooting
• Working knowledge of Linux/UNIX commands
• Strong verbal, written communication, and analytical skills
  
  

Preferred Skills

• Knowledge of Helix Dashboards
• Knowledge of Red Hat OpenShift (OCP) infrastructure
• Exposure to Netcool
• Exposure to Oracle databases
  
  

Educational Qualification

Bachelor's degree in Engineering, Computer Science, Information Technology, or equivalent

Skills: helix itsm,bmc remedy,remedy l2 support