BMC Remedy L2 Support Engineer

Urgent Hiring: BMC Remedy L2 Support Engineer

📍 Location: Gurgaon (Work from Office)

💼 Experience: 3+ Years

🎯 Key Responsibilities

• Provide L2 operational support for BMC Remedy ITSM applications.
• Perform Remedy administration, configuration, customization, and troubleshooting.
• Handle web services and REST API integrations.
• Conduct System Integration Testing (SIT) for new integrations.
• Analyze logs, resolve application/server-level issues, and support incident, problem, and change management.
• Create Knowledge Base (KB) articles and SOP documentation.
• Coordinate with L3 teams, vendors, and business users for issue resolution.

✅ Required Skills

• 3+ years of hands-on experience in BMC Remedy ITSM L2 Support.
• Strong experience with BMC Remedy/Helix ITSM (20.x or above).
• Hands-on expertise in AR System Administration, configuration, and customization.
• Experience with REST APIs, Web Services, and Remedy integrations.
• Strong knowledge of ITIL processes and Remedy fundamentals.
• Experience troubleshooting Remedy application and server-level issues.
• Working knowledge of Linux/UNIX commands.
• Excellent analytical, troubleshooting, and communication skills.

⭐ Good to Have

• Helix Dashboards
• Red Hat OpenShift (OCP)
• IBM Netcool
• Oracle Database

🎓 Qualification

• Bachelor's degree in engineering, Computer Science, IT, or equivalent.