Beverage Manager

Department: Operations

Reporting to: Operations Head

Extensive travel – All Outlets, Warehouses and Vendors

To ensure all outlets maintain consistent standards in beverage quality, service, compliance, inventory management, and alcohol handling, with a strong focus on Beer, Wine & Cocktails. The Beverage Manager will be responsible for standardization, alcohol procurement, pilferage control, training, audits, inventory tracking, and ensuring alignment between sales, stock, and service standards across all outlets.

• Bachelor’s degree in Hotel Management or related field (preferred)
• Basic knowledge of alcoholic beverages (Beer, Wine, Cocktails)
• 3–5 years’ experience in F&B / bar operations / restaurant management
• Experience in alcohol handling/bar operations is an added advantage
• Understanding of alcohol licensing norms and responsible service practices
• Strong observation, reporting, and analytical skills
• Ability to train and coach outlet teams
• Good communication and interpersonal skills
• Positive attitude, willingness to learn, and adaptability
• Willingness to travel extensively across outlets

• Ensure strict adherence to beverage recipes and portion control
• Standardize beverage preparation and presentation across outlets
• Audit and maintain serving standards:
• Correct glassware
• Proper garnish & presentation
• Accurate pour quantity
• Correct serving temperature
• Ensure consistency in taste and quality of all beverages
• Monitor bar setup, cleanliness, and operational readiness at all times
• Verify beverage expiry dates, storage conditions, and product handling

• Conduct detailed beverage audits across all outlets
• Check:
• Bar hygiene
• Serving standards
• Inventory handling
• Beverage storage practices
• Documentation & logs
• Monitor and control pilferage/leakages:
• Bottle-level checks
• Unauthorized consumption
• Free pouring deviations
• Billing vs consumption mismatches
• Conduct surprise stock audits and reconciliation checks
• Ensure compliance with alcohol licensing and responsible service regulations
• Escalate repeated non-compliance and serious deviations to management

• Track beverage sales vs inventory consumption across all outlets
• Monitor stock movement, wastage, breakage, and variance reports
• Ensure FIFO and proper bottle storage practices are followed
• Verify stock transfers, consumption entries, and daily reports
• Minimize beverage cost leakages and improve operational controls
• Conduct variance analysis and identify reasons for discrepancies
• Ensure proper usage and tracking of mixers, garnishes, and bar consumables

• Manage and coordinate purchase of alcoholic beverages for all outlets
• Ensure timely availability of Beer, Wine, Spirits, and bar consumables
• Coordinate with approved vendors and suppliers for ordering and replenishment
• Verify pricing, quantity, quality, and delivery of alcohol stocks
• Maintain proper purchase records, invoices, and compliance documentation
• Monitor fast-moving and slow-moving SKUs to optimize ordering
• Support management in vendor evaluation and cost negotiations
• Prevent overstocking, dead stock, and unnecessary inventory holding
• Ensure procurement aligns with outlet demand, sales trends, and inventory levels

• Conduct training sessions for FOH/bar teams on:
• Alcohol basics
• Beer, Wine & Cocktail knowledge
• Standard pouring practices
• Serving etiquette
• Responsible alcohol service
• Upselling techniques
• Provide on-ground coaching during outlet visits
• Train teams on stock handling and pilferage prevention
• Ensure teams follow beverage SOPs and service standards consistently
• Develop simple beverage SOPs/training materials where required

• Support in planning and updating beverage menus
• Suggest new cocktails, pairings, and seasonal beverages
• Ensure recipes are practical, standardized, and cost-effective
• Coordinate with management on pricing and profitability
• Monitor beverage performance and guest preferences

• Monitor beverage service quality and guest interaction standards
• Ensure proper order-taking, billing accuracy, and service etiquette
• Ensure beverage presentation aligns with brand standards
• Monitor ambience and bar presentation standards
• Handle and resolve beverage-related complaints effectively
• Support outlets in improving beverage sales and guest experience

• Submit audit reports within defined timelines
• Maintain trackers for:
• Sales vs inventory
• Variance & pilferage
• Outlet beverage performance
• Training conducted
• Identify recurring issues and operational gaps
• Share monthly reports with management highlighting:
• Sales trends
• Cost leakages
• Training needs
• Improvement opportunities
• Recommend corrective and preventive actions for operational improvement

• Conduct audits across all outlets as per schedule
• Ensure all audits cover:
• Beverage quality
• Hygiene
• Inventory
• Serving standards
• Compliance
• Submit reports within 48 hours of audit completion

• Maintain beverage variance within acceptable limits (≤ 5–8%)
• Identify and reduce pilferage cases across outlets
• Ensure strict control on pouring, billing, and stock handling practices

• Ensure uninterrupted availability of beverages across outlets
• Maintain proper inventory levels without overstocking
• Ensure procurement follows approved vendor and compliance guidelines
• Reduce dead stock and excess inventory holding

• Conduct minimum 3–4 trainings per week
• Improve consistency in beverage preparation and service standards
• Build awareness among teams regarding stock control and beverage SOPs

• Ensure 100% compliance with alcohol regulations and outlet standards
• Maintain hygiene and storage standards across all bars
• Ensure all beverage logs and documentation are updated accurately

• Support outlets in improving beverage sales
• Drive upselling and suggestive selling practices
• Ensure proper portioning to protect margins and consistency

• Maintain consistency in beverage quality and service standards
• Minimize beverage-related complaints and negative feedback
• Ensure premium presentation and guest experience standards are maintained

• Maintain accurate audit and variance reports
• Identify trends in sales, wastage, pilferage, and operational gaps
• Recommend preventive and corrective measures to management

KRA

KPI

Target / Measure

Audit Execution & Coverage

Outlet audits completed

100% coverage

Report Timeliness

Submission of reports

Within 24–48 hrs

Inventory Control

Variance (sales vs stock)

≤ 5–8%

Pilferage Control

Reduction in pilferage/leakages

Continuous improvement

Serving Standards

Outlet adherence to standards

≥ 95%

Training/Briefings

Trainings conducted

Minimum 3–4 per week

Compliance

Alcohol & hygiene compliance

100%

Procurement & Availability

Stock availability

No major stock-outs

Inventory Planning

Dead stock/overstocking

Minimal

Customer Experience

Beverage-related complaints

Minimal

Reporting Accuracy

Audit/report accuracy

≥ 95%

Team Coordination

Outlet feedback & professionalism

≥ 80% positive feedback