Back Office Assistant Manager

Actively Reviewing the Applications

DATAMARK, Inc.

Chennai Full-Time 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Position Overview:

The Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.

Primary Responsibilities

Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met
Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations
Monitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness
Support employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy
Serve as the primary day-to-day client contact, participating in regular client meetings and addressing operational concerns and service updates
Develop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients
Ensure quality standards are met by creating and maintaining quality management processes and tracking quality metrics
Support financial and productivity metrics, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets
Assist with hiring, training, and development, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities
Prepare and present production data and reports, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint

Requirements

Minimum Qualifications:

High School Diploma Or Equivalent Required, Bachelor's Degree Preferred

At least 6 years of back office field experience with 4 of those years in a supervisory role.

Proficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required

Required Skills:

Excellent leadership and mentoring skills
Effective written and verbal communication skills
Extensive knowledge of back office procedures and principles
Demonstrated analytical/problem-solving skills
Provent· Excellent multi-tasking skills
Excellent interpersonal skills
Organized with attention to detail
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Ability to coach and mentor back office associates