BA_SUPPORT_SOC_GCC

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

Job Purpose/ Summary

Responsible for sales order creation in SAP, Managing customer relationships, addressing inquiries, and ensuring customer satisfaction through effective communication and support.

Job Title

BA_SUPPORT_SOC_GCC

Job Description
Merchandising experience.

Sales Order Creation experience.

Material Data Management experience.

Guidance to maintain customer wise Production status Files and production follow-up with plant merchant.

Order status follow-up and order sheet maintain.

Meeting dead line for the task assigned.

Collaboration with various internal & external departments.

Knowledge of Basic Computer system, MS Office SAP Knowledge will be an added advantage.Basic Textile product knowledge is an added advantage.

Customer Centricity.

Follow up with Plant PPC and CPPC.

Principal Accountabilities
Manage the sales order creation process within the SAP system ensuring accuracy and efficiencybr Maintain and enhance customer relationships by effectively addressing inquiries and resolving issues to ensure customer satisfactionbr Gather and analyze data from various sources such as sales inventory and customer behavior to generate actionable insightsbr Collaborate with crossfunctional teams including marketing plant finance IT supply chain PPC and CPPC to implement datadriven solutions and align business objectivesbr Monitor and track service level agreements to ensure shared services meet agreedupon performance standardsbr Provide operational support to merchandising and other departments ensuring systems and processes are aligned with business needsbr Handle customer inquiries regarding task and delivery timelines providing timely and accurate informationbr Assist in resolving customer complaints or issues related to tasks and timely delivery ensuring a high level of customer satisfaction

Key Interactions

Stakeholder Engagement ,Mid Management,Cross-Functional Collaboration ,Client Relations

Experience

1

Competency Name

Competency Name Proficiency Level Business & Commercial acumenExpert Global Mind-setExpert EntrepreneurshipProficient People ExcellenceProficient Business AcumenExpert Risk management policies and proceduresExpert Compliance and operational risk knowledgeExpert Decision Making and\/or Problem SolvingExpert CollaborationExpert Customer CentricityExpert Product & Process KnowledgeExpert Operation managementExpert SAP Module ExpertiseExpert Data Analysis and ReportingExpert Production Planning and ControlExpert AutomationExpert Data EntryExpert

Additional Section (Can Be Added, If Required.

NA