AVP, Technology Client Project Manager - Diversified & Lifestyle

JOB_POSTING-3-80987-3

Role Summary/Purpose

The AVP, Technology Client Project Manager – Diversified & Lifestyle is an individual contributor working in Synchrony’s Technology organization. This role will be responsible for driving technology solutions to meet growth, productivity, and compliance objectives for our retail partners.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Diversified & Lifestyle sales platform
• Manage technology relationships with external partners and internal cross-functional business teams
• Develop creative solutions to support business strategy or resolve issues by applying Synchrony’s technology capabilities
• Align with cross-functional business teams and partners to define and develop Agile stories for new projects and provide input on technology solutions to continuously improve the overall customer experience
• Develop detailed technical requirements of projects and effectively provide direction to internal and contractor resources, and align with partner contacts
• Drive and support technology development initiatives leveraging Agile processes, including client integration and functional/user acceptance testing
• Maintain and communicate project status, milestones and critical issues with various stakeholders (leadership, business, client, and technology)
• Develop understanding of partner’s systems environment and technology processes, and ensure alignment between Synchrony and partner’s technology teams
• Collaborate with Synchrony Technology teams to identify opportunities and develop solutions for enterprise initiatives that enhance functionality, simplify or automate processes, and improve productivity across the organization
• Create and maintain documentation in knowledge repositories related to partner technology integration, products, and processes
• Participate in on-call rotation for Synchrony production issues that impact partners and cardholders
• Perform other duties and/or special projects as needed
  
  

Qualifications/Requirements

• Bachelor's degree and 2 years of Technology experience, equivalent Synchrony leadership program experience, OR in lieu of degree, High School Diploma/GED and 5 years of Technology experience
• Minimum 2 years of experience with leading initiatives, including gathering business requirements, planning and defining enhancements, and execution/delivery using Waterfall/SDLC or Agile frameworks
• Superior verbal, written, and client communication skills, as well as the ability to manage expectations of the business, partners, team members, leadership, and external groups
• Ability to analyze and problem solve to troubleshoot incidents and identify root cause, action plans, impact and resolution.
• Ability and flexibility to travel for business as required
  
  

Desired Characteristics

• Experience in managing relationships with external clients
• Experience in payments, banking, or financial services industries
• Experience with Agile framework/methodologies
• Experience with API integrations, including design, testing support, and troubleshooting
• Experience and knowledge of online technologies and development approaches
• Experience with Fiserv payments platforms
• Demonstrated ability to be effective in a distributed organization with leveraged resources across various business and technology teams
• Strong business acumen to understand Synchrony’s and retail partner’s business processes
• Strong customer and client focus, with ability to manage expectations
• Possess critical thinking, analytical, and influencing skills
• Demonstrated competency with linking business strategy with technology initiatives
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way Of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.

• Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
  
  

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Information Technology