telecaller

Company Description

Sun Smart Builders is renowned for delivering high-quality construction and skilled craftsmanship. We offer a range of building services, including renovation, restoration, and site management, catering to various project sizes in the local area. Our professional, focused, and detail-oriented approach sets us apart in the construction industry. Our team is committed to exceeding customer expectations by delivering exceptional results.

Role Description

We are seeking a dedicated Telecaller for a full-time, on-site position at our office in Coimbatore. The Telecaller will be responsible for managing outbound and inbound calls, engaging with customers to provide service information, addressing inquiries, and maintaining excellent customer relations. Key responsibilities include promoting services, scheduling appointments, following up with potential clients, and maintaining accurate records of customer interactions. The role demands effective communication and a professional demeanor across all interactions.

Qualifications

• Proficiency in verbal and written communication in English and local languages
• Customer service skills, including active listening and problem-solving abilities
• Experience managing outgoing calls, maintaining call details, and engaging potential clients
• Organizational abilities to handle multiple calls and maintain accurate records simultaneously
• Basic computer skills and familiarity with communication tools and office software
• Self-motivated, energetic, and results-driven professionalism
• Background in telecalling, customer support, or a related field is a plus
• High school diploma or equivalent; higher education is advantageous