Associate Vice President– Tech Implementation

About the Company

IKS Health is on a mission to enable the efficient delivery of high quality care through a combination of leading edge technology and human expertise. The IKS Care Enablement Platform enables us to deliver the chores of healthcare, across administrative, clinical, and operational burdens, to enable clinicians to focus on their core purpose: delivering great care and bringing joy and purpose back to medicine. At IKS Health, we’re redefining the future of Care Enablement and creating transformative value in healthcare by empowering clinicians to build healthier communities and enabling stronger, financially sustainable enterprises. Our global team of 14,000, including 600+ technologists and 2,600+ clinical staff, enables 150,000 clinicians to revitalize the clinician and patient experience. IKS Health is a trusted partner for more than 900 clients including the largest hospitals, health systems, and specialty groups across the United States.

Vision

• Healthier Communities, Happier Clinicians, Thriving Organizations, Successful Healthcare for All.

Mission

• Our mission is to enable the efficient delivery of excellent care. We will deliver on this promise in a manner that makes it a joy for all to work with us; becoming the trusted partner that ensures financial success for our clients and healthier populations in our communities.

Our Values

• Navigate opportunities and obstacles with speed and certainty
• Embed insight and capability in our people, processes and technology
• Relentlessly pursue innovation and excellence
• Foster human connections and collaboration

What We Do

• Revenue Optimizations Services: Our purpose built Revenue Optimization Services reduces administrative burden, maximizes revenue and enables growth at scale while using a variable cost model. Delivered using a technology led platform we transform revenue cycle management, prevent denials, facilitate the patient-provider care journey and maximize contract utilization.
• Clinical Support Solutions: Our Clinical Support Solutions help providers deliver better clinical outcomes, more efficient care, reduce clinician burnout and lower medical costs, resulting in improved physician and patient satisfaction as well as increased enterprise value. All of this while restoring the primacy of the physician-patient relationship in the exam room & beyond.
• Value Based Care: As insurance reimbursement models move towards paying for outcomes, managing population health holistically becomes more important for provider enterprises. Our value-based care solutions allow provider enterprises to succeed across the spectrum of risk by building a patient-centric, provider-led delivery model that coordinates care across the continuum and delivers better clinical, operational and financial outcomes.
• Digital Health Solutions: Our Digital Health Solutions are a robust platform that delivers data-driven value and expertise across the care continuum. It enables provider enterprises to leverage the full potential of their technology assets by helping them build, enhance, maintain and support these critical parts of their IT infrastructure. From a Unified Data Platform to Robotic Process Automation and creating bespoke technology solutions, IKS Health’s Digital Health Solutions help solve some of provider enterprises biggest challenges.
• Tech Engineering: Our Tech Engineering is dedicated to crafting cutting-edge software products and shaping digital customer experiences through our next-generation Care Enablement Platform. Our focus spans across various domains within technology, offering a diverse range of opportunities in Technical Program Management, Software & Product Engineering, Enterprise Architecture, Service Engineering, Interoperability, Test & Process Automation, Data Engineering, Data Science, BI Reporting, and Data Analytics—all hosted on the cloud. Our commitment lies in harnessing the latest advancements in technology to create solutions that transcend traditional boundaries, fostering a dynamic ecosystem where technology intersects seamlessly with healthcare to drive positive change.

10 Reasons Why You Will Have A Great Career At IKS

• We Are Mission - Driven: We enable clinicians to focus on delivering great care to their patients by enabling their clinical and administrative operations as a trusted partner.
• We have a Bold Vision: We aim for successful healthcare for all through healthier communities, happier clinicians and thriving organizations.
• We are Global: We have a global working culture across 3 continents.
• We have a culture of Community!: At IKS, our communities support each other to achieve their goals in pursuit of our mission and vision.
• We Empower Leaders: We empower leaders, celebrate success and leverage failure in our quest for excellence and innovation.
• We Deliver Client Impact at Scale: We listen to our customers and co-create pragmatic, scalable solutions that deliver business outcomes and tangible value to clients.
• We Are Learners At Heart: We impart knowledge and capability to embed insight in our people, processes and technology.
• We Are Curious: We identify trends and push the boundaries of possibility to discover new avenues of innovation and excellence.
• We Strive for Excellence: We strive to create extraordinary solutions by integrating the best of people and technology to deliver excellence to clients.
• We are Agile: We adopt an outside-in approach, keeping an open mind, and navigate opportunities with speed and certainty as one organization.

About the Role

We are seeking a highly motivated Tech Implementation Expert to manage and lead the technical aspects of implementing our product solutions for clients. This role requires a strong understanding of technology, system & data integrations, and client requirements. You will work closely with client implementation teams, product teams, engineering, and IT to ensure the successful deployment of our solutions.

Responsibilities

• Oversee the end-to-end implementation of products, ensuring successful deployment and integration with client environments.
• Develop and maintain implementation plans, timelines, and budgets.
• Manage resources and ensure project milestones are achieved.
• Collaborate with internal teams and external clients to ensure alignment on project goals and requirements.
• Lead client-facing meetings and presentations, providing updates on progress, challenges, and solutions.
• Identify potential risks and challenges in product implementation and develop mitigation strategies.
• Build reusable software assets that enable healthcare interoperability and integration platforms, along with robust technical frameworks for data acquisition, and for ensuring data quality, integrity, and completeness.
• Develop sales and provider solution assets to accelerate solutions development and implementation.
• Ensure all compliance, security, and quality standards are met throughout the process.
• Lead a team of implementation managers, providing mentorship and guidance.
• Foster a collaborative environment that encourages innovation and best practices.
• Implement best practices for process improvement in product implementation.
• Gather feedback post-implementation to refine future processes.

Role Prerequisites

• 16+ years of experience in product implementation, with at least 5 years in a leadership role.
• Proven track record of managing large-scale product implementations, preferably in technology or software companies.
• Experience in collaborating with cross-functional teams, including engineering, sales, product management, and client services.
• Demonstrated ability to lead and deliver multiple complex projects on time and within budget.
• Prior experience in stakeholder management and ensuring alignment with business goals.

Functional Competencies

• In-depth knowledge of healthcare IT systems, electronic health records (EHR), interoperability standards, and data security.
• In-depth knowledge of healthcare standards and vocabulary / terminology standards like ICD-10, CPT-4, HCPCS, RxNorm, SNOMED-CT, HL7 v2.x messaging standards, HL7 CD document standards, HL7 FHIR, XML/JSON, X12 EDI 270/271, 278, 837/835.
• Expertise in software implementation and deployment strategies.
• Strong knowledge of cloud-based solutions, SaaS platforms, and integrations.
• Familiarity with databases, APIs, and data migration processes.
• Knowledge of Healthcare Revenue Cycle Management, Patient Financial Clearance, Patient Engagement, Clinical Solutions and Value Based Care.
• Proficiency with project management tools (e.g., Jira, MS Project) and documentation tools.
• Experience in coordinating with technical teams for troubleshooting and resolving issues during implementations.
• Experience in establishing and tracking KPIs to measure program success.
• Ability to use data and analytics to drive decision-making and continuous improvement.

Behavioral Competencies

• Inspirational leadership style, motivating and guiding teams towards excellence.
• Strong decision-making skills, balancing risk and reward to achieve optimal outcomes.
• Exceptional verbal and written communication skills
• Strong interpersonal skills, building and maintaining effective relationships with stakeholders.
• Ability to work cross-functionally, driving collaboration and alignment across teams.
• Flexibility in adapting to changing business needs and technological advancements.
• Ability to think long-term, envision future states, and develop strategic plans.
• Innovative Tech-First mindset, continuously seeking new ways to solve problems and improve processes.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field. Master’s degree or relevant certifications (e.g., PMP, PgMP, ITIL, Agile Methodologies) preferred.