Associate Senior Product Owner - req35910

Associate Senior Product Owner

Job #: req35910

Organization: World Bank

Sector: Information Technology

Grade: GG

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Chennai,India

Required Language(s): English

Preferred Language(s)

Closing Date: 4/1/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context

Digital Solutions (ITSDS)

The Digital Solutions team delivers modern productivity, collaboration, and endpoint solutions to over 30,000 users. We support Microsoft 365, WebEx, Power Platform, and AI tools like Copilot, Google Gemini, and Grammarly, while engineering, deploying, and supporting Windows Endpoints. We are a collaborative, customer-focused team committed to solving problems with reliable, impactful technology.

Duties And Accountabilities

Role Overview

The Associate Senior Product Owner for Endpoint Management Systems is responsible for managing Windows Endpoints through the implementation of robust systems. Operating with limited supervision, this role is focused on supporting and promoting service quality and consistency across endpoint environments. Key responsibilities include executing initiatives that engineer endpoint management systems and related processes, all with the goal of enhancing the overall user experience.

Additionally, the Associate Senior Product Owner serves as a technical authority, overseeing the endpoint management landscape and implementing new features as required. When complex issues arise, the role is responsible for escalating them appropriately to ensure prompt resolution. Facilitating knowledge sharing within the team is also a core aspect of the position, enabling the development of team capabilities and sustaining operational excellence.

Duties & Responsibilities

Experience Support Operations

• Oversee and engineer Windows endpoint management solutions to ensure reliable access to workplace technologies and systems. Resolve complex issues and provide expert technical guidance.
  
  

Service Improvements and Innovation

• Drive service improvements by identifying systemic issues and implementing sustainable solutions. Promote efficiency, automation, and service quality improvements.
  
  

SAFe and Agile Ways of Working

• Defines and oversee the execution of the product's goals, vision, and roadmap
• Prioritizes complex product backlog to align with business objectives and customer needs
• Reviews and manages comprehensive documentation of product features and user stories
• Participates in sprint planning and reviews to ensure timely product delivery
  
  

Collaborate And Partner Across IT Functions

• Lead collaboration with IT and business stakeholders to achieve service delivery objectives. Influence decisions and align service outcomes with organizational priorities.
  
  

Team Development

• Strengthen team capability through coaching, mentoring, and knowledge sharing. Act as a technical resource and role model for best practices.
  
  

Desired Technical Skills

Expertise in

• Design, Plan and Implement Windows Endpoint Management systems (inTune, SCCM, OSD, Device Provisioning, App deployment, vulnerability management).
• Develop various vulnerability management processes and oversee implementation.
• Ensure the reliability and operations of Windows Endpoint Management Platforms like SCCM/inTune.
• Proficiency with SQL Reporting and PowerBI dashboards.
• Experience integrating data from various endpoint management systems, CMDB, and DEX platforms.
• Expert PowerShell/Python scripting and automation techniques using Azure.
• Entra ID / Active Directory User & Computer Management and GPOs
• Define, refine and prioritize product features and ensure teamwork aligns with strategic priorities
• Develop product roadmaps and future state
• Advanced technical skills include knowledge of ITIL, network and system architecture, configuration management, IT consulting, change management, continuous improvement, and log analytics using Splunk
• Strong knowledge of Azure cloud offerings and virtualization.
  
  

Selection Criteria

Required Qualifications

• Master's degree with 8 years of experience or a bachelor’s degree with a minimum of 10 years of relevant experience, or an equivalent combination of education and experience.
  
  

Desired Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
• ITIL 4 Foundation
• SAFe POPM
  
  

WBG Culture Attributes

• Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
  
  

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.