Associate - Program Manager

Job Description: Associate Program Manager, Banking VOC research

Business Title: Associate

Location: Mumbai/ Gurgaon

About Crisil Coalition Greenwich

Crisil Coalition Greenwich is a leading provider of strategic benchmarking, analytics, and insights to the financial services industry, and specializes in providing unique, high-value and actionable information to help clients measure and drive their business performance. For more information, visit CoalitionGreenwich.Crisil.com

Role and Responsibilities

We are seeking a detail-oriented Program Manager works in close collaboration with the VOC sector team as well as internal operations/ functions and provides both tactical and strategic direction on all operational aspects for the sector. The candidate needs to understand the business and identify opportunities to streamline operations and processes through automation and development. The candidate should have experience working closely with the product and technology teams.

Principal responsibilities include:

• Create and manage research project plans including PID (Project Intention Document)
• Work with the Senior Program Manager, Client Associates and Consultants to manage the sector resources in order to ensure appropriate staffing and skill set is assigned to each project
• Manage the research project lifecycle, i.e. questionnaire development, coordinate with fielding team on data collection, oversee data processing and report development, coordinate with Marketing Manager on Marketing initiatives, to ensure that high quality deliverables are produced on a timely basis
• Support key planning meetings, status meetings, solutions meeting – providing meeting minutes where applicable
• Work with cross functional teams to resolve project related scheduling and resource issues
• Identify and escalate areas of perceived risk 
• Provide and document detailed root-cause analysis for all delays that result in status downgrade
• Create and maintain a list of metrics which help evaluate the health of the research programs
• Work with other sector Program Managers on cross-team projects
• Support strategic operational initiatives, i.e. look for efficiency/ automation opportunities and work with Development team to implement enhancements to apps/ processes
• Identify relevant third-party data inputs, coordinate its sourcing and implementation into the existing workflow, also including coordination with the IT team
• Assist in vetting and development efforts for all potential new projects and lead operational aspects of new business initiatives in the Sector

Qualifications, Experience, and Skills

Education: Bachelor’s degree required, MBA preferred

Experience:

• 3+ years of experience in managing operations or projects working with product and tech teams
• Strong skills to coordinate with various business, operation and support teams
• Solid communication and presentation skills
• Hands-on with business analysis, product development, data sourcing and management as well as automation
• Ability to drive process efficiency through innovation and business reengineering

Skills:

• Rigorous organizer and a ruthless prioritizer with ability to communicate and juggle multiple demands
• Excellent stakeholder management and communication skills
• Result and solution driven with strong data orientation
• Ability to map processes and identify automation opportunity areas
• Experience in working on global cross-team projects is a strong plus

Note: MS Excel/ PowerPoint skills will be tested as part of the interview process

About Crisil

Crisil is a global, insights-driven analytics company. Our extraordinary domain expertise and analytical rigour help clients make mission-critical decisions with confidence.

Large and highly respected firms partner with us for the most reliable opinions on risk in India, and for uncovering powerful insights and turning risks into opportunities globally. We are integral to multiplying their opportunities and success.

Headquartered in India, Crisil is majority owned by S&P Global.

Founded in 1987 as India’s first credit rating agency, our expertise today extends across businesses: Crisil Ratings, Crisil Intelligence, Crisil Coalition Greenwich and Crisil Integral IQ.

Our globally diverse workforce operates in the Americas, Asia-Pacific, Europe, Australia and the Middle East, setting the standards by which industries are measured.

For more information, visit www.Crisil.com

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