Associate - Patient Experience

Role Overview

The Patient Experience Executive will be responsible for supporting initiatives aimed at enhancing the overall patient journey across the hospital. The role focuses on monitoring service quality, gathering patient feedback, identifying improvement opportunities, and working with cross-functional teams to ensure a consistent and patient-centric experience across various care touchpoints.

Key Responsibilities

• Monitor and support initiatives focused on improving the overall patient experience across clinical and non-clinical departments.
• Conduct regular rounds across OPD, IPD, and service areas to assess service quality and patient satisfaction.
• Collect and analyze patient feedback through surveys, interactions, and service observations to identify improvement opportunities.
• Coordinate with different departments to address service gaps and enhance patient care processes.
• Support implementation of service quality standards and patient engagement activities across the hospital.
• Assist in tracking patient complaints and ensure timely follow-up and resolution in coordination with concerned teams.
• Prepare periodic reports and insights on patient experience trends and improvement initiatives.
• Work closely with operations, nursing, and support teams to ensure a seamless and positive patient journey.

Preferred Skills

• Strong communication and interpersonal skills
• Patient-centric approach and service orientation
• Ability to analyze feedback and identify service improvements
• Coordination and stakeholder management skills
• Basic reporting and data analysis capabilities