Associate - OTC Ops - AFR

Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?

AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev. The center leverages the power of data and analytics to drive growth for critical business functions such as operations, finance, people, and technology. The teams are transforming Operations through Tech and Analytics.

Do You Dream Big?

We Need You.

Job Description

Job Title: Associate, OTC

Location: Bengaluru

Reporting to: Manager, ATR

Purpose of the role

Ensuring all the incoming payment are processed on time, performing timely collections by sharing SOA and following up with Zone credit team, resolving customer dispute by issuing the credit notes with detailed review and investigation, coordinating with stakeholders in case of discrepancies and resolving issues. Timely reporting of books and performing all critical ME activities, Implementing process improvements, standardization, improvisation, and automation of activities within the AFR OTC process.

Ensure delivery of operational performance within GCC / Zones against agreed SLA’s & KPI’s and complete adherence to MICS and audit compliances Drive NPS, stakeholder Management

Partner with teams to identify improvements in efficiency, productivity & utilization across the zones and driving the improvements where required

Key Tasks & Accountabilities

• Cash Application & Accounts Receivable
• Perform accurate and timely application of customer payments (manual and automated) across Africa markets
• Investigate and resolve unapplied and partially applied cash
• Follow up on aging items and ensure timely clearance of open receivables
• Ensure compliance with company policies and internal controls
• Dispute Management
• Manage end-to-end dispute resolution process, including identification, analysis, and closure
• Coordinate with internal teams (Sales, Customer Service, Logistics, Finance) to resolve disputes efficiently
• Maintain dispute logs and ensure accurate tracking and reporting
• Stakeholder Management
• Act as a key point of contact for internal and external stakeholders
• Handle customer queries related to payments, invoices, and account balances
• Build strong working relationships with regional finance teams and business partners
• Month-End Close & Reporting
• Support month-end and year-end close activities within defined timelines
• Prepare and review AR, cash application, and aging reports
• Provide insights on trends, exceptions, and process gaps
• Act as first point of escalation and RCA with action points
• Understand the KPI’s and timely report to Zone Timely Reporting
• Frequent review and update of SOP to keep
  
  

Project accountability:

To make sure that assigned ongoing (global) projects achieve their goals. Active participation in project meetings, contribution to define and execute the action plans, cooperation with Project Lead, Team Lead, Country Controller and other teams to achieve project goals. Support the project with professional expertise.

Qualifications, Experience, Skills

QUALIFICATION

• Bachelor or University degree in accounting – preferred (Accounting or Finance)
  
  

Previous Work Experience

• Minimum 3-6 years Previous work experience in field of accounting, reporting or audit
• Experience in working with SAP/ERP
• Experience with MS Office (Excel, Word, etc.);
• Experience in working in a multi-national environment is a plus
• Experience in working in a process-oriented organization is a plus
• Shared Services experience is a plus
  
  

Skills

• Fluent in English - able to read, write and communicate effectively.
• Understanding of Order To Cash concept and transactions
• Good analytical and problem-solving skills
• Able to work on own initiative and prioritize workload effectively
• Ability to troubleshoot problems for others
• Ability to coordinate the development of report documentation
• IT skills required – Microrosft Office (Word, Excel & PowerPoint), S4Hana and ERP.
  
  

COMPETENCIES

Please list the technical competencies for optimal performance. Differentiate between essential, desirable, and less relevant technical competencies.

Behavioural Competencies:

• Ownership
• Interpersonal skills
• Positive attitude
• Productive
• Takes responsibility and makes effective decisions
• Problem solving
• Planning and execution
• Disciplined
  
  

Interpersonal Expertise:

• Resolves conflicts constructively
• Supports diversity and understand others’ perspectives
• Communicates effectively
  
  

Functional competencies:

• Business understanding and Analytical skills
  
  

And above all of this, an undying love for beer!

We dream big to create future with more cheers