Associate II, Payroll

Responsibilities typically include (core activities): All the below activities are monitored and guided by documentation and by an experienced team member to allow learning and growing

• Day-to-day ticket resolution as part of support provided globally through Workday and Service Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
• Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
• Payroll: Process payroll changes, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• MDM: Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• Share ideas on continuous improvement and get guidance on forming solutions
• Get to know and get familiar with the Root Cause analysis (with support and guidance)
• Support the preparation and production of understandable documentation ( SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
• Juggle the tasks according to priority
• Handle client requests with agreed level of politeness and detail of response
• Build a relation and work effectively within a team and also with other teams, supporting and respecting each other
• Day-to-day ticket resolution as part of support provided globally through Workday and Service Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
• Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
• Payroll: Process payroll changes, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• MDM: Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• Be actively committed to continuous improvement activities: identify process gaps and get guidance to form solutions to be presented to the Manger
• Root Cause analysis: propose solutions and coordinate issue resolution, ensure escalation process is followed if applicable (with support and guidance)
• Support identify the needs and support the preparation and production of understandable documentation ( SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
• Juggle the tasks according to priority
• Organize, monitor and enhance relationship with stakeholders
• Handle client requests with agreed level of politeness and detail of response
• Build a relation and work effectively within a team and also with other teams, supporting and respecting each other, sharing knowledge, buddying
• Effectively engage and contribute to projects on team, regional and global level
• Support the process of training users on HR systems, policies and processes
• Share your in-depth knowledge with colleagues and internal clients in order to broaden awareness of HR processes
  
  

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.