Assistant Manager-HR Ops

Area(s) of responsibility

About Birlasoft

Birlasoft is a global technology company enabling “next-generation” digital transformation through expertise in Cloud, AI, Data, and enterprise solutions. Combining industry proficiency with advanced digital capabilities, it helps businesses accelerate change with speed, scale, and purpose, delivering “future-ready” solutions that enhance agility, resilience, and customer experience. Part of the CKA Birla Group and led by Chairman Mrs. Amita Birla, Birlasoft’s nearly 12,000 professionals drive innovation while building a diverse, inclusive, and learning-oriented culture. With a strong focus on sustainability and long-term value creation, Birlasoft transforms enterprises and communities, earning its reputation as a trusted partner and one of the best places to work.

Role: Lead- Onsite Background Verification

Location: Noida

Experience : 7-10 Years

Role & Responsibilities

• Experience in managing onboarding and hire-to-retire processes in HRSS operations, including background verification. It is essential that they have managed and led the BGC (Background Check) process end-to-end and have onsite BGC experience.
• Strong understanding of BGC, SLA management, data validation and controls, dashboard publishing, and analysis of BGC parameters such as turnaround time (TAT), SLA by vendors, and green/non-green report analysis. He / She should be able to scrutinize various documents, such as education and past employment records, to identify any fake or suspected documents.
• Experience in managing BGC for multiple countries, including India, and have experience with internal and external audits, including the closure of audit findings and implementation of post-audit remedial actions.
• Excellent MS Office skills, including Excel and PowerPoint, are a must. The candidate should be experienced in managing dashboards, trackers, and dealing with various clients' BGC and onboarding requirements.
• Managing BGC vendor invoices, payments, process-level SOPs, and other documentation is also part of the role.
• Experience in escalation management, handling service tickets and queries from employees, and working with respective stakeholders for resolution. Will also be responsible for onboarding clearance, coordinating with the BGC vendor, and monitoring their performance, managing non-green cases, and ensuring timely closures as per policy.
• Review new account MSAs and map BGC checks accordingly. Experience in managing BGC vendor invoices and payments is essential. The overall experience required for this role is 7+ years.
  
  

Skills Required

• Any Graduate
• Experience of 7+ Years and above in Onsite BGV
• Excellent MS Office skills, including Excel and PowerPoint, are a must