Assistant CRE

Company Description Enviropol Engineers Pvt. Ltd., incorporated in 2003, is a leading Indian engineering company specializing in air pollution control and biomass drying solutions. Headquartered in Noida with facilities in Greater Noida and Pune, the company has delivered 500+ projects across 30+ countries for major industrial clients. Enviropol provides advanced technologies such as Wet Scrubbers, Electrostatic Precipitators, Bag Filters, Wet ESPs, and Hybrid Biomass Dryers to help industries meet global emission norms and improve operational efficiency. Supported by experienced technocrats and in-house manufacturing, it uses tools like 3D modeling and CNC fabrication to address diverse industrial needs. Guided by core values of Integrity, Excellence, and Collaboration, Enviropol focuses on a “WIN-WIN-WIN” philosophy where clients, partners, and employees grow together toward a cleaner, greener future.
Role Description This is a full-time, on-site Customer Relationship Executive role based in Gurugram. The role involves managing day-to-day client interactions, responding to inquiries, and ensuring timely resolution of customer issues. The individual will maintain and strengthen long-term relationships with key customers, coordinate between internal teams and clients, and support pre- and post-sales activities to enhance customer satisfaction. Responsibilities include tracking customer feedback, preparing regular reports, supporting relationship-building initiatives, and contributing to continuous improvement in service delivery. The role also requires proactive communication with clients regarding project updates, service performance, and additional value-added solutions.
Qualifications

• Strong focus on Customer Satisfaction and Customer Service to ensure positive client experiences and prompt issue resolution.
• Proficiency in Business Relationship Management and Client Relations to build, nurture, and retain long-term customer partnerships.
• Excellent Communication skills, including clear verbal and written communication, presentation abilities, and active listening.
• Ability to coordinate with cross-functional teams, manage multiple client accounts, and prioritize tasks effectively.
• Basic understanding of industrial or engineering solutions; exposure to environmental or air pollution control technologies is an advantage.
• Comfort with using CRM tools, MS Office (Excel, Word, PowerPoint), and digital communication platforms.
• Bachelor’s degree in Business, Engineering, Environmental Sciences, or a related field, or equivalent practical experience.
• Demonstrated problem-solving skills, customer-oriented mindset, and readiness to work on-site in Gurugram.