Application Support Engineer

Application Support Engineer (Java / Backend Focus)

Location

Downtown Pittsburgh or Orlando, FL area, 4 days/week on-site

About eNGINE

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

Position Overview

eNGINE is seeking an experienced Application Support Engineer to support and enhance a mission-critical enterprise platform. This role leans heavily toward backend technologies and requires hands-on coding, troubleshooting, and database expertise.

The ideal candidate thrives in a production environment, enjoys digging into complex issues, and can partner across engineering and infrastructure teams to ensure system stability and performance. This individual will play a key role in diagnosing issues, improving system reliability, and contributing to ongoing platform enhancements.

Responsibilities

• Investigate and resolve production incidents by analyzing logs, code, and database behavior across a Java-based application stack
• Triage incoming support requests, prioritize effectively, and deliver timely resolutions in a ticket-driven environment
• Perform deep-dive analysis into recurring issues and implement long-term fixes to reduce repeat incidents
• Collaborate with development, DevOps, and infrastructure teams to deploy fixes and improve system resiliency
• Evaluate application and database performance trends, identifying inefficiencies and recommending optimizations
• Contribute code changes and enhancements within backend services built on Java and Spring Boot
• Develop scripts or tooling to streamline repetitive operational tasks and improve team efficiency
• Maintain and evolve internal documentation including runbooks, troubleshooting guides, and post-incident reports
• Support system reliability by addressing scalability, latency, and availability concerns across the platform
• Participate in continuous improvement efforts to enhance operational processes and end-user experience
• Leverage monitoring tools to proactively identify issues and partner with engineering teams on remediation strategies

Qualifications

• Bachelor’s degree in Computer Science or a related field (or equivalent experience)
• 5+ years of experience supporting and engineering enterprise applications in a production environment
• Strong hands-on experience with Java and Spring Boot, with the ability to read, debug, and modify code
• Solid understanding of relational databases (Oracle or SQL Server), including query tuning and performance troubleshooting
• Experience working within Agile environments and supporting DevOps-oriented workflows
• Familiarity with cloud platforms such as Microsoft Azure and distributed system architectures
• Exposure to frontend technologies like Angular is a plus, though the role is primarily backend-focused
• Experience with event-driven or streaming technologies (e.g., Kafka) is preferred
• Working knowledge of Linux/Unix environments and scripting fundamentals
• Experience with application monitoring and logging tools such as Splunk, AppDynamics, or similar
• Understanding of CI/CD pipelines, containerization, and configuration management tools (Docker, Ansible, etc.)
• Ability to analyze system dependencies and understand how components interact across a technical ecosystem
• Interest in leveraging AI tools (e.g., GitHub Copilot) to improve productivity and automation

Preferred Experience

• Background in financial services, capital markets, or securities environments
• Experience supporting high-availability, customer-facing applications
• Familiarity with job scheduling systems and batch processing workflows
• Proven ability to identify automation opportunities and implement scalable solutions

Next Steps

No C2C, relocation, or sponsorship for this role.

For finer details on how eNGINE can impact your career, apply today!