Aftersales Manager

Company Description

ROSPL is a dynamic and growing organization, committed to delivering exceptional products and services to its customers. With a focus on innovation and customer satisfaction, we strive to provide top-notch experiences and solutions. Our team is dedicated to fostering an inclusive and collaborative work environment. Join us to contribute to a company that values professional growth and excellence.

Role Description

This full-time, on-site position is based in New Delhi. The Aftersales Manager will oversee all aftersales operations to ensure customer satisfaction and promote customer loyalty. Key responsibilities include managing aftersales services, leading customer service initiatives, analyzing performance metrics, and providing support to optimize sales and service processes. The role also requires liaising with various teams to enhance the customer experience and maintain a high standard of service delivery.

Qualifications

• Proficiency in Customer Satisfaction and Customer Service for maintaining and enhancing relationships with clients.
• Strong expertise in Aftersales processes and operations management.
• Excellent Analytical Skills to evaluate performance data and implement effective solutions.
• Sales experience to understand customer needs and drive service upselling opportunities.
• Strong organizational and communication skills to manage teams and coordinate operations.
• Ability to work on-site and meet deadlines in a fast-paced environment.
• Bachelor’s degree in Business Management or a related field is preferred.
• Experience in a customer-focused role within the automotive, technology, or retail industry is a plus.