Job Description

Essential Duties & Responsibilities: Advance proficiency in MS Excel, Power BI and VBA Macros is a must Should hold thorough knowledge of Tables, Relationships, Measures, DAX Coding, Hierarchy, Queries, Reports, Modules & Advanced Macros Developing and designing the database/dashboard architecture per the given instruction and modifying them to accommodate the business requirements Demonstrate strong analytical skills, Consolidation and integration of data from multiple source in to single reporting environment Should have strong hold on People Management and Stakeholder management, communicate with them to ensure compliance with company standards Understanding the requirements of the stakeholders and identifying ways to develop and deliver the required eliments Complex problem solving, critical thinking & decision making is essential Performs any other related duties as required or assigned Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time Ability to effectively communicate orally and in writing with co-workers, management teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics Minimum Work Experience: 5+ Years experience in MIS Reporting for Back Office Process, preferably in contact centers with at least 200 employees Skills Requirements: Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail Solid critical and organized thinking/explaination, problem solving, and interpersonal skills Must demonstrate sound arithmetic and analytical problems Ability to scrub, dissect and shape data, create customized reports Demonstrates ability to give and receive feedback with peers and business partners Ability to work independently with minimal supervision Excellent verbal, written and comprehension skills Good Knowledge of applications used for MIS Reporting MS Excel, Power BI and VBA Macros