Zonal Manager - Operations and Service

Location Name: Kolkata - Salt Lake

Job Purpose

“This position is open with Bajaj Finance ltd.”

Duties And Responsibilities

To Ensure SLA Delivery for each process

• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensuring Implementation of Policies & processes
• Coordination with various HO / Cross functional departments & providing feedback
• Recruiting and manpower forecast & planning
• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance & Integrity within the area/region
• To Support all New Initiatives & functional Projects of the Function
  
  
  

Required Qualifications And Experience

Should have 3-4 yearsТ experience, and minimum 1 years managing branch operations

Should be a post graduate preferably

Should have collaborative work style to engage with peers & colleagues across the company.

Should have excellent communication skills along with strong presentation and data analytics skills.

Self-motivated and a self-starter