Zonal Manager – Government Exams

Job Title: Zonal Manager – Government Exams

Location: Kozhikode

Role Overview

The Zonal Manager – Government Exams will be responsible for driving enrolments, revenue, and operational performance across multiple centres in the assigned zone for competitive exam categories, including PSC, SSC, RRB, Banking, and UPSC.

The role involves managing centre teams, ensuring effective sales execution, improving conversion rates, and maintaining high operational standards to achieve business targets.

Key Responsibilities

Business & Revenue Ownership

• Drive enrolment and revenue targets for Government Exams programs, including PSC, SSC, RRB, Banking, and UPSC.
• Monitor centre-wise performance and ensure achievement of monthly and quarterly targets.
• Identify growth opportunities and implement strategies to improve admissions.

Centre Performance Management

• Oversee the performance of all centres in the assigned zone.
• Track key metrics such as enquiries, conversions, batch strength, and revenue.
• Ensure timely launch and execution of batches.

Sales Execution

• Work closely with centre sales teams to improve lead conversion and walk-in admissions.
• Ensure proper follow-up on enquiries and pending payments.
• Monitor sales pipeline and ensure effective lead management.

Team Management

• Lead and guide centre administrators, sales executives, and support staff across centres.
• Conduct regular performance reviews and provide coaching to improve team productivity.
• Support recruitment and onboarding of key team members when required.

Marketing & Outreach

• Support implementation of marketing campaigns, seminars, and outreach activities across centres.
• Work with marketing teams to drive local lead generation initiatives.

Operational Excellence

• Ensure smooth functioning of centre operations including student management, infrastructure readiness, and class schedules.
• Resolve operational issues and maintain quality standards across centres.

Reporting & Analysis

• Track centre-wise enrolments, revenue, and operational metrics.
• Share performance insights and recommendations with senior management.
• Monitor competitor activities and market trends.

Key Skills

• Strong sales and business management skills
• Leadership and multi-centre team management
• Data analysis and performance monitoring
• Excellent communication and stakeholder management
• Ability to manage operations across multiple locations

Key Performance Indicators (KPIs)

• Zone-wise enrolment targets
• Revenue achievement across programs
• Lead-to-admission conversion rates
• Centre performance and batch utilisation
• Team productivity and retention