Work Management & Field Operations SME

Greeting from TEKNIKOZ

Location-Bangalore

Experience-3-9years

• Analyze and optimize work management and field operations processes across business units.
• Design and implement efficient work order management, scheduling, dispatch, and field service workflows.
• Collaborate with business stakeholders to gather requirements and define operational improvements.
• Support the implementation and configuration of Work Management and Field Operations solutions.
• Monitor field workforce productivity, resource utilization, SLA compliance, and operational KPIs.
• Coordinate with planning, maintenance, asset management, and operations teams to ensure timely execution of work orders.
• Perform business process analysis and recommend automation and digital transformation initiatives.
• Support system integration with ERP, Asset Management, GIS, and Field Service Management (FSM) platforms.
• Conduct user training, prepare documentation, and provide post-implementation support.
• Identify operational risks and recommend continuous improvement initiatives.

• 3–9 years of experience in Work Management, Field Operations, or Field Service Management.
• Strong understanding of work order lifecycle, scheduling, dispatching, workforce management, and field operations.
• Experience with Field Service Management (FSM), Enterprise Asset Management (EAM), or Work Management platforms.
• Knowledge of asset maintenance, preventive maintenance, and service delivery processes.
• Experience with enterprise applications such as SAP PM, IBM Maximo, Oracle Utilities, Salesforce Field Service, or similar platforms.
• Familiarity with GIS integration, mobile workforce solutions, and asset management systems.
• Strong analytical, problem-solving, and process improvement skills.
• Experience preparing business requirements, functional specifications, and process documentation.
• Excellent communication, stakeholder management, and collaboration skills.

• Bachelor's degree in Engineering, Information Technology, Business Administration, or a related discipline.
• Experience in utilities, energy, telecommunications, manufacturing, or infrastructure industries.
• Certification in SAP PM, IBM Maximo, Salesforce Field Service, or equivalent platforms is preferred.
• Knowledge of Agile/Scrum methodologies and digital transformation initiatives.
• Familiarity with reporting tools such as Power BI, Tableau, or advanced Microsoft Excel.