WFM - Team Leader / Assistant Manager ? Chennai - GO/JC/994/2025
Indore, Madhya Pradesh, India
1 month ago
Applicants: 0
N/A
Job Description
Job Description Job Title ? WFM - Team Leader / Assistant Manager ? Chennai Job Role & Responsibilities 5-9 Years experience in Develop and manage short- and long-term forecasts based on historical data and business trends. Create and maintain agent schedules to meet SLA and productivity targets. Monitor real-time performance and adjust staffing as needed. Collaborate with Operations, QA, and Training teams to align workforce strategies. Analyse shrinkage, occupancy, and adherence metrics to optimize efficiency. Generate WFM reports and dashboards for leadership review. Lead a team of WFM analysts and planners. Strong analytical and Excel/Google Sheets skills. Proficiency in WFM tools (e.g., NICE IEX, Verint, Genesys). Experience in multi-channel support environments. Excellent communication and stakeholder management. Knowledge of Google Workspace tools. Familiarity with AI-driven forecasting or scheduling tools. Should be flexible with working in shifts including night shifts Skills Required RoleWFM - Team Leader / Assistant Manager ? Chennai Industry TypeITES/BPO/KPO Functional Area Required Education B Com Employment TypeFull Time, Permanent Key Skills FORECASTING REAL TIME ANALYSIS SCHEDULING WORKFORCE MANAGEMENT Other Information Job CodeGO/JC/994/2025 Recruiter NameMarilakshmi S
Required Skills
Additional Information
- Company Name
- Golden Opportunities
- Industry
- N/A
- Department
- N/A
- Role Category
- Customer Care Representative
- Job Role
- Mid-Senior level
- Education
- No Restriction
- Job Types
- On Site
- Gender
- No Restriction
- Notice Period
- Less Than 30 Days
- Year of Experience
- 1 - Any Yrs
- Job Posted On
- 1 month ago
- Application Ends
- N/A
Similar Jobs
1 month ago
Customer Service Specialist
GE HealthCare
1 month ago
Executive Assistant to Chief Executive Officer
LCS SERVICES INDIA PRIVATE LIMITED
